Sales Advisor 12h United Kingdom Bath

COS; Bath; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25% staff discount across COS brands

HIP Incentive Program

Job summary

COS is seeking a Sales Advisor in Bath for a part-time role. You’ll be the friendly face of the brand, greeting customers and delivering high-quality service across the shop, including cashiering, fitting rooms, and floor presence.

You’ll help with deliveries, stock replenishment, and merchandising while sharing enthusiasm for our collection. Availability for varied hours, including evenings and weekends, is valued.

Qualifications

• Customer-focused and committed to delivering excellent service.
• Adaptable and responsive to changing priorities.
• Proactive and driven to take initiative.
• Clear communicator who listens and understands customer needs.
• Open to feedback and eager to grow.
• Passion for our brand and collections.
• Able to work varied hours, including evenings and weekends.
• Understanding of store operations and customer service from retail (preferable).
• Confident in advising on fashion trends, materials, and sizing (preferable).

Responsibilities

• Greet customers and provide high-level service throughout the store.
• Assist at the cash desk, fitting rooms and shop floor.
• Process deliveries and replenish stock.
• Merchandise the latest garments on the shop floor.

Skills

Customer-focused

Adaptable

Proactive

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This isa part-time position with a contract of 12hours a week.

Right to Work:This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process:Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by anautomated toolusing predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.