Sales Advisor 12h

COS; Bath; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25% staff discount

HIP incentive program

Job summary

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. We are seeking a Sales Advisor to greet customers and embody the heart of our brand, delivering high-level service from conversations to at-the-counter support.

You’ll assist with fitting rooms, stock replenishment, and merchandising on the shop floor. Experience in customer service is nice-to-have but not mandatory; however, a genuine passion for fashion and willingness to learn are valued.

Qualifications

• Customer-focused: you enjoy engaging with people and deliver excellent service.
• Adaptable and flexible: respond to changing priorities and customer requests.
• Action-oriented: proactive and driven to take initiative with quality.
• Strong communicator: clearly convey information and listen actively.
• Eager to learn: open to feedback and growth opportunities.
• Brand enthusiast: passionate about COS and sharing that enthusiasm.
• Schedule flexibility: available for varied hours, including evenings/weekends.
• English language skills: proficient in communicating in English.

Responsibilities

• Greet customers and be the friendly face of the brand.
• Provide high-level service from conversations to cash desk support.
• Assist in fitting rooms, shop floor, and throughout the store.
• Process deliveries, replenish stock, and merchandise garments.
• Create welcoming experiences and guide customers through their journey.
• Collaborate with the team to uplift and inspire shoppers.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English skills

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This isa part-time position with a contract of 12hours a week.

Right to Work

This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process

Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated toolusing predefined criteria set by H&M Group. The result may determine whether your application progresses further.

Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request ahuman reviewof any automated decision, toexpress your point of view, and tocontestthe outcome. To exercise these rights, [e-mail].

Reasonable Adjustments

If you have a disability or health condition that affects your ability to complete the online assessment, we are required under theEquality Act 2010to provide a suitable alternative. Requesting one will not disadvantage your application. Please [e-mail].

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.