Sales Advisor 12h - 20h

H & M Hennes & Mauritz Gruppe; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading clothing retailer is seeking a part-time Sales Advisor to provide exceptional customer service and enhance the shopping experience. You will assist customers, manage stock, and showcase new products, all while working in a collaborative team environment. Ideal candidates are proactive, customer-centric, and possess good English language skills.

Benefits

25% staff discount

Participation in H&M Incentive Program

Extensive development opportunities

Qualifications

• Interest in fashion and trends.
• Communicative, positive, and open-minded.
• Willingness to learn and adapt.

Responsibilities

• Assist customers and enhance shopping experience.
• Process deliveries and replenish stock.
• Merchandise latest garments on shop floor.

Skills

Customer-focused

Proactive

Curious

Good English language skills

Job description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You'll have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive, and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive, and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with contracts of 12h and 20 hours a week. Please apply by sending in your CV in English as soon as possible.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible, and how we relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.