Sales Advisor 12h, 16h and 20h (TEMPORARY)

& Other Stories; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A fashion retail company in Central London is seeking a Sales Advisor. The role involves engaging with customers, delivering high-level service, and supporting store operations. Ideal candidates are customer-focused, adaptable, and passionate about the brand. This temporary position offers 12, 16, and 20-hour contracts. Apply by sending your CV in English through the career page.

Qualifications

• Previous customer service experience preferred.
• Familiarity with fabrics is a plus.

Responsibilities

• Engage with customers and deliver excellent service.
• Process deliveries and replenish stock.
• Assist customers throughout the shopping experience.

Skills

Customer service

Adaptability

Proactivity

Communication

Willingness to learn

Brand enthusiasm

Job description

Sales Advisor 12h, 16h and 20h (TEMPORARY)

Part-time

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Responsibilities

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferred

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc.

We have temporary positions available with 12, 16 and 20h contractual hours across all of our Central London stores. Please apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.