Sales Advisor

GSF Car Parts Limited; Worcester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Annual leave with potential increases

Flu vaccination

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Savings & financial wellbeing

Volunteer leave

Training & career progression

Job summary

GSF Car Parts Limited is seeking a proactive Sales Advisor in Worcester to support branch sales and customer service. You will build relationships, respond to phone and electronic queries, and help meet branch targets.

Ideal candidates have telesales or customer service experience in fast-paced settings, strong communication skills, and the ability to work both independently and as part of a team. Training and progression opportunities are available.

Qualifications

• Experience in telesales and/or customer service in a fast-paced sales-driven environment.
• Organised with great attention to detail.
• Customer focussed and target driven.
• Excellent interpersonal and communication skills, both written and verbal.
• IT literate and able to learn new systems.

Responsibilities

• Develop sound customer relationships and apply effective sales techniques.
• Assist with sales of product promotions by answering telephone queries and electronic queries.
• Fully satisfy customer needs regarding part orders and queries.
• Contribute to a positive team performance and meet personal sales benchmarks.
• Liaise with the Distribution Co-ordinator to ensure delivery requirements are met.
• Develop product knowledge via internal literature and E-learning portal.

Skills

Telesales experience

Customer service experience

Target driven

Excellent communication

Team player

IT literate

Organised with attention to detail

Work under pressure

Willingness to learn

Tools

Allicat catalogue system

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

We are looking for an outgoing Sales Advisor who as part of your role will support the branch by fully satisfying customers needs and contribute towards achieving branch and individual sales targets.

Main duties include:

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working hours: (average) hours Monday to Friday, including alternate Saturday working

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What you'll need to succeed:

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What we’ll offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.