Sales Advisor

BT Group; Warrington; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

GP appointments 24/7

Free parking

Discounts on EE products

Job summary

BT Group in Warrington is seeking an outgoing Sales Advisor to handle incoming EE customer calls, helping them choose the best phone and broadband deals. You’ll be trained to understand customers’ needs and guide them to the right products, aiming for great service and sales results.

You’ll join a lively team with clear targets, enjoy uncapped commission, and see progression from £26,116 to £26,738 after eight months, plus generous benefits and flexible hours where possible.

Qualifications

• Outgoing and energetic; no prior sales required but helpful.
• Able to listen to customer needs and explain product options clearly.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on their phones and broadband.
• Assist customers in navigating the different tech products we sell.
• Listen carefully to customer needs and match them with the most suitable product.

Skills

Excellent communication

Active listening

Job description

Req ID: 61698Posting Start Date: 11/08/2026Posting End Date:Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR-Warrington-Stanford HouseAdvertised Salary: 26,116Start Date: 05/10/2026Full Time Role - 37.5 hours per weekStanford House Birchwood WA3 7THIf you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.Our team in Warrington is full of people like you – so you’ll be in great company here.What does being a sales advisor involve?You’ll join a lively sales team in our Warrington contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.Forget what you’ve heard about salesDon’t let what you’ve heard about sales put you off. Let’s smash a few myths…Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?Why you’ll be better off at EEGREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.UNCAPPED COMMISSION – the more you sell, the more you can earn.BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.