Sales Advisor

GreenThumb Ltd; Wales; On-site; GBP 25,000; Full time

Job summary

A leading lawn care company in Wales is seeking a passionate sales professional to join their team. The role involves consulting with customers, handling inquiries, and promoting products in a positive environment. Ideal candidates will have excellent communication skills and a proven track record in customer service and sales. This position offers competitive salary and various perks such as holiday allowance and medical benefits.

Benefits

Holiday allowance of 22 days plus bank holidays

Medical cash plan

Christmas Shutdown

Free Lawn Treatments

Enhanced Paternity & Maternity pay

Company Sick pay

24 hour Employee Assistance Helpline

Store Discounts on other retailers

Long Service Awards

Employee of the Month Awards

Responsibilities

• Work collaboratively to ensure all KPI’s and targets are met.
• Communicate with existing and cancelled customers through calls, emails, and webchat.
• Ensure campaign and productivity targets are met by taking ownership of your performance.
• Practice and promote ethical selling.
• Use objection handling and negotiation to promote products.
• Keep the customer at the center of everything you do.

Skills

Good written and oral communication skills

Ability to work individually or as part of a team

Excellent telephone skills

Customer Service experience

Sales Experience

Experience working in a target driven environment

Knowledge of handling and resolving customer complaints

Proven track record of achieving KPI’s/Targets

Job description

Location: St Asaph Business Park

Hours & days of work: 37.5 hours per week - Monday to Friday hours between 08:00am-19:00pm. There may be a requirement to take part in a rota for part time hours on Saturday.

Salary: £24,003 per annum + incentives

About the role

You will be working in a positive and exciting team environment where you will be expected to consultatively sell a range of products and services that GreenThumb offer. You will respond to inbound enquiries and make outbound calls which may include cold calling. You will ensure an ethical approach to customers is taken at all times. You will need to be passionate about the quality of work that you deliver and be self-motivated to achieve and exceed your goals at every opportunity.

What we offer

• Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)
• Medical cash plan
• Christmas Shutdown
• Free Lawn Treatments
• Enhanced Paternity & Maternity pay
• Company Sick pay
• 24 hour Employee Assistance Helpline
• Store Discounts on other retailers
• Long Service Awards
• Employee of the Month Awards

Main Duties of the Role

• Work collaboratively as a team to ensure all KPI’s and targets are met.
• Communicate with our existing and cancelled customers in an omni-channel contact center environment which includes inbound and outbound calls, emails and webchat.
• Ensure campaign and productivity targets are met by taking ownership of your own performance.
• Practice and promote ethical selling.
• Use objection handling and negotiation skills to promote additional products to help our customers achieve a wonderful looking lawn.
• Become a subject matter expert.
• Keep the customer at the center of everything you do.
• Support company growth by providing a first-class new customer journey. Identify opportunities and introduce the customer to our fantastic products and services.
• Promote and implement our Direct Debit schemes.
• Act as an Ambassador for GreenThumb when representing and promoting the company.
• Handle all calls in a professional, prompt and courteous manner.
• Ensure accurate records are kept and maintained on the GreenThumb database, making clear and concise notes in required fields.
• Provide accurate feedback on any trends in campaigns.
• Always adhere to all GreenThumb policies and procedures.
• Communicate and liaise effectively with all departments to ensure a customer centric approach.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

Do you have

• Good written and oral communication skills.
• Ability to work individually or as part of a team.
• A flexible and proactive approach to work.
• Excellent telephone skills.
• Customer Service experience.
• Experience working in a target driven environment.
• Sales Experience.
• Knowledge of handling and resolving customer complaints.
• Proven track record of achieving KPI’s/Targets.

If you think you fit the criteria and would like to work for a forward-thinking business, why not join us, click “apply” below - we want to hear from you