Sales Advisor

CMO Superstores Ltd; Tees Valley; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Employee Assistance Programme

Cycle to work scheme

Medicash

Company bonus scheme

On-site parking

Company events

Competitive holiday allowance

Job summary

CMO SUPERSTORES Ltd is seeking a part-time Sales Advisor to join the plumbing specialist office in Darlington. You will be the first point of contact for routine and specialist enquiries, provide quotations, and process orders across channels.

Join one of the largest eCommerce suppliers in the building materials sector. The role demands excellent communication, product knowledge, and a proactive sales approach to maximise opportunities while delivering high levels of customer service.

Qualifications

• Results-driven with selling skills and inbound sales experience.
• Excellent communicator with a good telephone manner.
• Plumbing sales experience or plumbers merchant knowledge.
• Computer literate with strong written and spoken English.
• Team player with a can-do attitude.
• Able to absorb new information quickly and stay organized to meet deadlines.
• Attention to detail and accuracy with a right-first-time approach.

Responsibilities

• Act as first point of contact for enquiries and provide helpful information.
• Up-sell products to customers including key products and offers.
• Drive sales by producing quotes and identifying opportunities.
• Create and follow up sales quotations effectively.
• Liaise with suppliers to fulfil orders.
• Promote the company with a positive attitude.
• Escalate product or customer issues to Customer Service.
• Maintain and follow up ongoing queries.
• Be reactive and well organized to prioritize multiple tasks.
• Enter notes into a database with follow-up dates.
• Attend supplier trainings to retain product knowledge.

Skills

Sales experience

Customer service

Communication

English proficiency

Tools

Computer literacy

Job description

Contract Type: Permanent
Location: Darlington
Salary: £13.40 per hour
Hours: Part- time, 20 hours per week to be worked 4 hours per day, Monday - Friday.
Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. We are seeking self-motivated, organised and experienced Sales Advisorto join our team based at our Plumbing specialist office in Darlington.
The position of the Sales Advisor is to act as the first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner and to be responsible for providing quotations, selling products and processing orders received either via online chat, by phone or email through liaising with customers and suppliers. Our goal is to deliver the highest level of customer service across all channels whilst maximising our sales opportunities. The Sales Advisor will develop exceptional product knowledge, sales and customer service skills. They will be committed to their development and embrace change in a fast-paced ambitious company.

Duties Include

• Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
• Up-sell products to existing customers, including key products and special offers.
• Drive sales for the business by producing quotes and identifying opportunities for helping customers with their projects and advising on related product lines.
• Ensure effective creation and follow up of sales quotations.
• Liaise with suppliers, as required, to fulfil customer orders.
• Help promote the company through a positive attitude and engaging with the customers.
• Escalate product or customer issues to the Customer Service team.
• Maintain and follow up on-going queries.
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks.
• Enter notes into a database, including dates for follow up calls.
• Develop and retain product knowledge by attending supplier training events.

The successful candidate will be results driven with excellent selling skills and will have previous experience in a similar sales role dealing with inbound sales calls. They will be an excellent communicator with a good telephone manner. It is essential that they have experience within a Plumbing Sales role or have Plumbers Merchant knowledge and expertise. They will need to be computer literate and have a high standard of written and spoken English. It is essential to also be a team player with a ‘can do’ attitude. The ability to absorb new information quickly is essential as well as being organised with a demonstrable ability to prioritise and effectively complete multiple tasks. Excellent communication skills, attention to detail, accuracy under pressure, a consistently ‘right first time’ work ethic, flexible in approach and the ability to meet deadlines are essential in this role.
The Key accountabilities and responsibilities above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
CMO SUPERSTORES Ltd is an equal opportunities employer
A note to all applicants – CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind

Benefits

• Employee Assistance Programme
• Cycle to work scheme
• Medicash
• Company bonus scheme
• On-site parking
• Company events
• Competitive holiday allowance