Sales Advisor

BT Group; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

GP appointments

Free parking

EE product discounts

Job summary

EE in Sheffield is recruiting a Sales Advisor to join our busy contact centre. You’ll take incoming calls from existing EE customers and help them find the best mobile and broadband deals, guiding them to the right products.

The role pays £26,116 at start, rising to £26,738 after eight months, with uncapped commission and a benefits package including GP appointments, free parking and product discounts. It’s a supportive, sociable team with clear progression paths across EE and BT.

Qualifications

• Must be a great listener and fluent speaker.
• Able to match customers with the best product based on their needs.
• Comfortable working in a target-driven environment.

Responsibilities

• Take incoming calls from existing EE customers.
• Help customers find the best mobile and broadband deals.
• Guide customers to the products that fit their needs.
• Explain options and resolve issues to complete sales.

Skills

Great listener

Fluent talker

Problem solving

Customer service

Job description

Job Description

Sales Advisor

Location: GBR Sheffield Endeavour

Advertised Salary: 26,011.00

Sales Advisors

What does being a sales advisor involve?

You’ll join a lively sales team in our Sheffield contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.

It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.

People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

• GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION – the more you sell, the more you can earn.
• BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.

Shift Pattern:

Mon Tue Wed Thu Fri Sat Sun
09:00-18:00 Off 08:30-18:00 08:30-18:00 08:30-18:00 Off Off
08:00-17:30 09:30-19:00 09:30-19:00 Off Off 09:00-18:00 09:00-18:00