Sales Advisor

Fenwick Limited; North East; On-site; GBP 20,000 - 25,000; Part time

Job summary

Fenwick Limited is seeking enthusiastic Sales Advisors for their flagship store in Newcastle. Ideal candidates are adaptable and have a passion for premium retail. Responsibilities include delivering exceptional customer service and embodying the brand's values to enhance customer experiences.

Benefits

25% Colleague Discount

28 days annual leave (increasing up to 33 days)

Birthday day off

WeCare: 24/7 online GP and mental health support

Pension scheme

Qualifications

• Proven experience in a customer-facing role is advantageous.
• Interest in premium and luxury brands is desirable.

Responsibilities

• Build rapport with customers to ensure the best in-store experience.
• Maintain high standards representing Fenwick's values.

Skills

Customer service experience

Communication skills

Interpersonal skills

Adaptability

Goal-oriented

Job description

If you are looking to grow your career at the home of excellent hospitality and premium retail, you’ve come to the right place! We are seeking Sales Advisors to join our flagship store in Newcastle.

We have the following contracts available:

• Accessories - 8-30 hours per week
• Menswear - 12-30 hours per week
• Womenswear - 8-30 hours per week

What's in it for you?

• 25% Colleague Discount (across most areas)
• 28 days annual leave, increasing by 1 day each year to a maximum of 33 days (pro rata for part-time colleagues)
• Birthday day off – 1 additional day in your birthday month
• WeCare: 24/7 online GP, mental health support, get fit programme, and more
• 'Perks*': discounts, exclusive deals, cashback on various products and leisure activities
• Pension scheme

About the Opportunity

Our Sales Advisors are flexible, dynamic, and brand ambassadors for Fenwick. You will build rapport with each customer, ensuring they have the best in-store experience.

You will embody our values, working with passion and pride, and maintaining high standards so every customer experiences our renowned hospitality.

What we look for in a candidate…

We seek warm, welcoming individuals who are adaptable, courageous, innovative, and goal-oriented to join us on our exciting journey.

Additionally, this role requires some specific skills and experience:

• Proven experience in a customer-facing role within a similar business is advantageous
• A strong interest in premium and luxury brands and products
• Excellent communication and interpersonal skills

About Fenwick

Founded in 1882, Fenwick has a rich heritage as style pioneers. We are proud to be the largest independent, family-owned group of department stores in the UK. We are committed to exceeding customer expectations and are always looking for new talent.

Our collaborative team of over 2,000 employees works across stores and support functions including Digital, Buying & Merchandising, IT, Finance, People, Customer Service, and our restaurants and distribution centres.

Together, we drive forward our vision for excellence and innovation. Join us as we shape a brighter future where tradition meets transformation!