Sales Advisor

Hotel Chocolat; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading chocolate brand in Manchester is seeking a passionate 16 Hour Sales Advisor to join their team. This role involves engaging with guests, managing transactions, and providing an excellent customer experience. No prior retail experience is necessary, but a commitment to brand values is essential. The position offers competitive pay at £12.54 per hour and generous employee discounts.

Benefits

50% unlimited staff discount

70% discount on Hotel stay in St Lucia

Flexible working discussions

Qualifications

• Passionate about delivering excellent customer service.
• Enthusiastic about learning about products and brand.
• Commitment to being a true brand ambassador.

Responsibilities

• Welcoming customers and providing excellent service.
• Managing transactions and responding to feedback.
• Preparing hot and cold drinks in store.

Skills

Customer service

Communication

Sales skills

Job description

Hotel Chocolat has built a strong position as the UK's favourite premium chocolate brand.We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser . Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.We're looking for a passionate, enthusiastic and guest focused 16 Hour Sales Advisor to join our stores team. You'll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.What You'll be doing:

• Welcoming our customers and providing excellent service during their visit.
• Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
• You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
• Running tasting sessions and demonstrations of products.
• Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
• If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
  
  You don't need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.Our gift to you for going the extra mile every day…
• £12.54 - per hour (London stores - £13.59 per hour).
• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company, If you want to be part of the team spreading happiness through chocolate, click Apply and we'll be in touch!About UsWe're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn't happen overnight. It's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.htmlAt Hotel Chocolat, we treat
each other with respect, equality and grace. Our mantra? Be brave. Be kind.This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.We want you to be your AUTHENTIC self - and feel comfortable to share your differences, and what makes you unique.Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.