Sales Advisor

THE WHITE COMPANY; Lytham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer seeks a customer service representative in Lytham to enhance customer experiences, identify needs, and process orders efficiently. Applicants should have a background in retail or customer service and a dedication to exceeding customer expectations. The role offers competitive salaries and various employee benefits including discounts, holiday days, and a pension scheme.

Benefits

50% discount on products

20 days holiday, rising to 25

Volunteer Day

Annual discretionary bonus scheme

Perk Place Benefits Platform

Group Personal Pension scheme

Wagestream Money Management app

Life assurance plan after probation

Social events throughout the year

Qualifications

• Strong retail sales or customer service background.
• Passionate about providing excellent customer experiences.
• Ability to efficiently complete customer mail orders.

Responsibilities

• Provide excellent customer service and exceed expectations.
• Identify customer needs and answer product-related questions.
• Capture customer data to expand our database.

Skills

Customer service

Retail sales experience

Communication

Job description

Our Role

With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.

We work with PRIDE; our company values every day. You will assist customers by resourcefully identifying their needs and answering product-related questions, while also optimizing sales and encouraging customer loyalty. You should be passionate and dedicated to going the extra mile for our customers and team, and willing to take on multiple tasks.

If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

What you'll be doing

• Provide excellent customer service and surpass customer expectations at every opportunity;
• Identify customer needs and answer product-related questions, including queries on price, features, and benefits;
• Ensure all customer mail orders are completed efficiently and on time;
• Capture customer data to expand our database and encourage loyalty.

Please read through the attached Job Description for more details.

What we offer you

At The White Company, we value our employees' commitment to going the extra mile for our customers. We reward this with great benefits and competitive salaries.

• 50% discount on our products
• 20 days holiday, rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually in addition to a competitive salary
• Perk Place Benefits Platform – offering discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app – supporting financial wellbeing
• Following successful probation, you’ll be covered by our life assurance plan
• Social events throughout the year, including Christmas parties

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity. We aim to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy begins with our recruitment and selection processes. We invite you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and the planet. We believe this commitment should be reflected in everything we do.