Sales Advisor

THE WHITE COMPANY; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading multi-channel retailer in London, where your strong customer service skills will be valued. You'll assist customers, surpassing their expectations, while receiving competitive benefits including product discounts, holidays, and a pension scheme. This role is perfect for passionate individuals eager to create superb shopping experiences.

Benefits

50% discount on products

20 days holiday, rising to 25

Volunteer Day

Discretionary bonus scheme

Perk Place Benefits Platform

Group Personal Pension scheme

Wagestream Money Management app

Life assurance plan

Social events throughout the year

Qualifications

• Strong retail sales or customer service background.
• Passionate about customer satisfaction.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide excellent customer service and surpass expectations.
• Identify customer needs and answer product-related questions.
• Ensure efficient and timely completion of customer mail orders.

Skills

Customer Service

Sales Optimization

Needs Identification

Job description

Our Role

With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.

We work with PRIDE; our company values every day. You will assist customers by resourcefully identifying their needs and answering product-related questions, while also optimizing sales and encouraging customer loyalty. You should be passionate and dedicated to going the extra mile for our customers and team, and willing to take on multiple tasks.

If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

What you'll be doing

• Provide excellent customer service and surpass customer expectations at every opportunity;
• Identify customer needs and answer product-related questions, including queries on price, features, and benefits;
• Ensure all customer mail orders are completed efficiently and on time;
• Capture customer data to expand our database and encourage loyalty.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value employees who go the extra mile for customers, rewarding this with benefits and competitive salaries.

• 50% discount on our products
• 20 days holiday, rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually
• Perk Place Benefits Platform – discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app for financial wellbeing
• Life assurance plan after successful probation
• Social events throughout the year, including Christmas parties

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity. We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities enhanced, and perspectives appreciated. We respect and celebrate differences and aim to foster a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy begins with our recruitment and selection process. We invite you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.