Sales Advisor

The White Company; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values exceptional customer service! In this role, you'll be the first point of contact for customers, ensuring a superb shopping experience. Your responsibilities will include identifying customer needs, answering product-related queries, and efficiently completing mail orders. With a commitment to employee satisfaction, the company offers generous benefits, including discounts, holiday allowances, and opportunities for personal development. If you are dedicated to going the extra mile for customers and thrive in a dynamic retail environment, this is the perfect opportunity for you!

Benefits

50% discount on products

20 days holiday, rising to 25

Volunteer Day

Discretionary bonus scheme

Benefits Platform for discounts

Group Personal Pension scheme

Wagestream Money Management app

Life assurance coverage

Social events throughout the year

Qualifications

• Strong retail sales or customer service background.
• Passionate about providing excellent customer experiences.

Responsibilities

• Provide excellent customer service and exceed expectations.
• Identify customer needs and answer product-related questions.
• Capture customer data to enhance loyalty.

Skills

Customer Service

Sales Optimization

Communication

Problem Solving

Job description

Our Role

With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.

We work with PRIDE; our company values every day. You will assist customers by resourcefully identifying their needs and answering product-related questions, while also optimizing sales and encouraging customer loyalty. You should be passionate and dedicated to going the extra mile for our customers and team, and willing to take on multiple tasks.

If you share our obsession with providing customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

What you'll be doing

• Provide excellent customer service and surpass customer expectations at every opportunity;
• Identify customer needs and answer product-related questions, including queries on product price, features, and benefits;
• Ensure all customer mail orders are completed efficiently and on time;
• Capture customer data whenever possible to expand our database and foster customer loyalty.

Please read the attached Job Description for more details.

What we offer you

At The White Company, we value our employees for always going the extra mile for our customers. We reward this with great benefits and competitive salaries.

• 50% discount on our products
• 20 days holiday, rising to 25 days during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be awarded annually in addition to a competitive salary
• Perk Place Benefits Platform – offering various discounts on wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app – giving you control over your pay and supporting financial wellbeing
• Post-probation, life assurance coverage
• Social events, including Christmas parties throughout the year

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.

We strive to ensure our environment allows everyone to bring their authentic selves to work, where their contributions are valued, abilities enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

We are dedicated to an active Equality, Diversity, and Inclusion policy, starting with our recruitment and selection process.

We invite you to join us on this journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that ensures a brighter future for people and our planet. We believe this should be reflected in everything we do.