Sales Advisor

Fenwick Limited; Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in premium retail is seeking dynamic Sales Advisors for its Kingston store. Candidates will provide exemplary customer service, act as brand ambassadors, and contribute to the store's renowned hospitality standards. Ideal candidates should be warm, adaptable, and passionate about luxury fashion.

Benefits

25% Colleague Discount (across most areas)

28 days annual leave, increasing by 1 day each year up to 33 days (pro rata for part-time colleagues)

Birthday day off – an additional day in your birthday month

WeCare: 24/7 online GP, mental health support, get fit programme, and more

'Perks*: discounts, exclusive deals, and cashback on various products and leisure activities

Pension scheme

Qualifications

• Proven track record in a customer-facing role within a similar business (desirable but not essential).
• Strong interest in premium and luxury brands and fashion.
• Excellent communicator with strong interpersonal skills.

Responsibilities

• Build rapport with customers to ensure the best in-store experience.
• Uphold high standards to ensure customer satisfaction.

Skills

Customer-facing experience

Interpersonal skills

Communication

Interest in premium and luxury brands

Job description

If you are looking to grow your career in a company renowned for excellent hospitality and premium retail, you’ve come to the right place! We are seeking Sales Advisors to join our team at Fenwick Kingston.

We have contracts available in the following departments:

• 1x 10 hours - Menswear
• 1x 20 hours - Menswear
• 2 x 37.5 hours - Menswear
• 1 x 25 hours - Home
• 1 x 15 hours - Home
• 1x 37.5 hours - Accessories

What’s in it for you?

• 25% Colleague Discount (across most areas)
• 28 days annual leave, increasing by 1 day each year up to 33 days (pro rata for part-time colleagues)
• Birthday day off – an additional day in your birthday month
• WeCare: 24/7 online GP, mental health support, get fit programme, and more
• 'Perks*' – discounts, exclusive deals, and cashback on various products and leisure activities
• Pension scheme

About the Opportunity

Our Sales Advisors are flexible, dynamic, and serve as brand ambassadors for Fenwick. You will build rapport with customers to ensure they have the best in-store experience. Living our values, working with passion and pride, you will uphold high standards to ensure every customer enjoys our renowned hospitality.

What we are looking for in a candidate

We seek warm, welcoming individuals who are adaptable, courageous, innovative, and goal-oriented. Specific skills and experience include:

• A proven track record in a customer-facing role within a similar business – desirable but not essential
• A strong interest in premium and luxury brands and fashion
• An excellent communicator with strong interpersonal skills

About Fenwick

Fenwick is the UK’s largest family-owned department store group, with a rich heritage that shapes our identity. We are investing in our future, aiming to be as bold and brilliant as our history. Our 2,000-strong team works across stores, support functions (including Digital, Buying & Merchandising, IT, Finance, People, Customer Service), restaurants, and distribution centres. We are always looking for talented individuals to join our growing family and exceed customer expectations.