Sales Advisor

GSF Car Parts; High Wycombe; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Performance-based bonus

20 days annual leave

Free flu vaccine

Retail discounts

Pension guidance

Career progression opportunities

Job summary

GSF Car Parts is seeking a proactive Sales Advisor to build strong customer relationships and drive parts sales. The role focuses on answering calls, handling queries, and promoting promotions while delivering excellent service in a fast-paced environment.

You will work within a supportive sales team, develop product knowledge through internal materials, and liaise with distribution to meet delivery requirements. Training and progression are available.

Qualifications

• Experience in telesales and/or customer service in a fast-paced sales-driven environment.
• Strong customer focus with the ability to deliver results under pressure.
• Excellent written and verbal communication skills.
• Organised with great attention to detail and a team player.
• Proficient IT skills and standard MS Office knowledge.

Responsibilities

• Develop sound customer relationships and apply effective sales techniques.
• Answer telephone queries and deal with electronic queries as part of the sales team.
• Fully satisfy customer needs regarding parts orders and queries.
• Liaise with the Distribution Co-ordinator to ensure delivery requirements are met.
• Promote product promotions and contribute to a positive team performance.
• Develop product knowledge through internal literature and training.

Skills

Telesales

Customer service

Organised

Attention to detail

Interpersonal skills

IT literate

Education

No formal education requirements

Tools

CRM systems

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

Main Duties Include

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working Hours

41 (average) hours Monday to Friday, including alternate Saturday working

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What You'll Need To Succeed

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What We'll Offer

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100's of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.