Sales Advisor

THE WHITE COMPANY; Farnham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading multi-channel retailer in Farnham is seeking a dedicated Customer Service Representative to deliver outstanding service to customers. This role requires a strong background in retail or customer service, a passion for enhancing the shopping experience, and the ability to efficiently manage queries and orders. The position offers great benefits including discounts on products, holiday entitlement, and a bonus scheme.

Benefits

50% discount on products

20 days holiday rising to 25

Volunteer Day

Discretionary bonus scheme

Perk Place Benefits Platform

Group Personal Pension scheme

Wagestream Money Management app

Life assurance coverage

Social events throughout the year

Qualifications

• Strong retail sales or customer service background required.
• Dedicated to providing customers with a fantastic shopping experience.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide excellent customer service and surpass expectations.
• Identify customer needs and answer product-related questions.
• Ensure timely completion of mail orders.

Skills

Customer service skills

Sales optimization

Problem-solving

Job description

Our Role

With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.

We work with PRIDE; our company values every day. You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.

If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

What you'll be doing

• Provide excellent customer service and surpass customer expectations at every opportunity;
• Identify customer needs and answer product-related questions. Be able to respond to queries on product’s price, features, and benefits;
• Ensure that all customers’ mail orders are completed efficiently and on time;
• Take every opportunity to capture customer data to expand our database and encourage customer loyalty.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• 50% discount on our products
• 20 days holiday rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary
• Perk Place Benefits Platform – offering discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app - access to Wagestream for financial wellbeing
• Following successful probation, life assurance coverage
• Social events throughout the year, including Christmas parties

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We aim to foster an environment where everyone can bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, ensuring everyone feels they belong.

Our active Equality, Diversity, and Inclusion policy starts with our recruitment and selection process. We invite you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.