Sales Advisor

Eden Scott; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing tech startup in Edinburgh is looking for a Customer Engagement Specialist to drive customer success through consultative sales. The ideal candidate will engage new and existing users, manage workflows, and ensure follow-through on leads. Previous experience in sales or customer engagement is required, along with proficiency in CRM tools. This hybrid role offers a dynamic work environment and responsibilities across multiple communication channels.

Qualifications

• Experience in a sales, retention, or customer engagement role.
• Strong grasp of CRM tools and digital communication platforms.
• Ability to manage workload across multiple workstreams.

Responsibilities

• Engage new prospects and retain existing users.
• Initiate outbound contact via various channels.
• Re-engage lapsed customers and provide solutions.

Skills

Sales engagement

Customer relationship building

CRM tools proficiency

Job description

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About the Client
Our client is a growing start up tech company with a focus on simplifying complex processes for their customers through a centralised digital platform. They support in managing key aspects of their operations more effectively, with a strong emphasis on customer experience, optimisation, and long-term success.

About the Opportunity
This is an exciting opportunity to join a collaborative and fast-moving sales team where you'll have a direct impact on customer success and business performance. In this role, you'll be responsible for engaging both new and existing users, guiding them through onboarding, resolving issues that affect service continuity, and helping them get the most from the platform. It's a varied, high-contact position ideal for someone who enjoys consultative sales and building strong customer relationships.

This is typically a Monday to Friday role (9am - 5:30pm) with one evening shift from 11am - 7:30am once a week. One Saturday shift every 4 weeks.

Key Responsibilities

• Drive growth across the full customer lifecycle - engage new prospects, retain existing users, recover inactive accounts, and encourage greater platform adoption.
• Initiate high-volume outbound contact using phone, email, WhatsApp, and video calls to convert prospects into active users.
• Re-engage with lapsed customers, identify blockers, and help them get back on track.
• Promote additional support services to customers not currently receiving direct guidance.
• Manage your own workflow and pipeline to meet daily conversion targets and ensure follow-ups are consistently actioned.
• Provide honest, informed advice that supports customer outcomes and builds long-term engagement.

About You
You're a confident, motivated sales professional who thrives in a fast-paced environment. You enjoy speaking with people, understanding their needs, and offering solutions that genuinely help. You're results-driven, organised, and comfortable managing your own workload across multiple workstreams.

You'll bring previous experience in a sales, retention, or customer engagement role-ideally in a tech-enabled business-and have a strong grasp of CRM tools and digital communication platforms. A reliable home working setup and high-speed internet connection are essential for success in this hybrid role.