Sales Advisor

Cala Group Limited; Aberdeen City; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Sales Professional in Aberdeen, where your skills in negotiation and customer service will shine. You'll drive sales of desirable new build homes, ensuring a seamless customer experience from inquiry to completion. This role offers excellent career progression within a dynamic sales team. If you're passionate about helping customers find their perfect home and thrive in a competitive environment, this opportunity is for you. Be part of a company committed to sustainability and exceptional design, where your contributions will make a real impact.

Qualifications

• Proven sales experience in housebuilding or customer-facing roles.
• Strong ability to provide exceptional customer service.

Responsibilities

• Conduct market research to support sales management and marketing.
• Ensure compliance with GDPR and Consumer Protection Act.

Skills

Sales Experience

Negotiation Skills

Customer Service

Persuasiveness

Market Research

Tools

Customer Relationship Management (CRM) System

Microsoft Office

Job description

About The Role

Based in Aberdeen, in the North East of Scotland, and reporting to the Sales Manager, you will leverage your negotiating and influencing skills to drive sales of Cala's highly desirable new build homes. You will also ensure the efficient and accurate processing of associated administrative tasks, managing the sales process from reservation to exchange and completion through our onsite IT systems. All while delivering a customer experience of the highest standard.

To succeed, you will bring previous sales experience from the housebuilding or customer-facing sector, along with a proven ability to provide exceptional customer service. Experience in selling premium products in a consultative manner would be advantageous.

You will be passionate and energetic about matching customers with the right home, delivering a first-class sales experience, meeting KPIs, and providing five-star service from the initial enquiry to final completion.

Key Responsibilities

• Conduct market research and gather valuable insights for the sales management and marketing teams, ensuring a consistent flow of high-quality leads to meet sales targets.
• Ensure compliance with industry regulations, including:
• General Data Protection Regulation (GDPR): Safeguarding customer data with the utmost care and diligence.
• Consumer Protection Act: Promoting products and services in a compliant, transparent, and fair manner.

About You

Are you a driven sales professional seeking an opportunity with an award-winning employer? Do you thrive in a competitive environment and take pride in making things happen? If so, Cala could be the perfect fit for you.

To excel in this role, you will:

• Be resilient, persuasive, and focused on closing sales.
• Respond promptly and professionally to customer enquiries.
• Communicate effectively and confidently through phone, email, and in-person meetings.
• Meet with customers to guide them through the features and specifications of our developments.
• Negotiate prices and offer our range of incentives.
• Assist customers in selecting extras and making decisions throughout their home purchase.
• Lead handover meetings, ensuring customers are fully informed and have a smooth moving experience.
• Confidently use IT systems, managing the onsite database effectively.

This role offers excellent career progression and development opportunities within the CALA sales team. To be successful, you will need to meet sales targets, influence decisions, work well under pressure, and adhere to tight deadlines.

Previous experience with an online Customer Relationship Management (CRM) system is desirable, and proficiency in Microsoft Office is essential. Weekend availability and flexibility are required, as is a full driving license and access to a vehicle. If you're highly motivated, sales-driven, and meet our essential criteria, we would love to hear from you.

About Us

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.