Sales Advisor

Ee Merthyr Tydfil Contact Centre; Abercanaid; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

24/7 GP

Free parking

EE product discounts

Job summary

EE Merthyr Tydfil Contact Centre is hiring a Sales Advisor for a full-time role, 37.5 hours per week in a busy Merthyr centre. You will take incoming calls from existing EE customers, helping them find the best deals on phones and broadband, and guide them through our tech products. You’ll need to be a great listener and fluent speaker.

There are targets, uncapped commission, and benefits. The role offers growth within EE/BT and flexible hours with generous leave provisions.

Qualifications

• Excellent listening and communication skills are essential.
• Fluent spoken English with clear articulation.
• Ability to meet sales targets and contribute to the team goals.

Responsibilities

• Handle incoming calls from EE customers to understand their needs and propose best deals.
• Assist customers in navigating EE tech products and services.
• Listen carefully to customer cues and match them with suitable products or plans.
• Collaborate with the sales team to achieve targets and contribute to uncapped commissions.

Skills

Sales skills

Communication

Active listening

Job description

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week

What does being a sales advisor involve? You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths…

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.