Sales Administrators

Inntravel Limited; Whitwell-on-the-Hill; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% discount on Inntravel holidays & 1

Additional annual leave for train vs.

Career development

Workation up to 6 weeks per year

2 volunteer days per year

Well-being resource hub & health plan

Hybrid working

Enhanced family leave

Job summary

Inntravel Limited is seeking three administrators to join our sales team in a hybrid role with two mandatory office days per week at Whitwell-on-the-Hill. You will support customer bookings through data entry, supplier liaison and CRM management, ensuring records are accurate and up-to-date.

The role focuses on administration, data integrity and system processes, with a strong emphasis on timely updates and collaboration with Sales and Aftersales teams.

Qualifications

• Strong data entry skills with excellent attention to detail.
• Experience working with CRM systems and database management.
• Ability to manage multiple tasks and priorities effectively.
• Strong organisational and time‑management skills.
• Experience of liaising with suppliers, partners or third‑party providers.

Responsibilities

• Accurately process and maintain booking records within internal reservation, CRM and operational systems.
• Enter customer, supplier and booking information into the system accurately.
• Update booking notes, documentation and records promptly following supplier responses or booking changes.
• Monitor workflow queues, administration tasks and shared inboxes to ensure deadlines are met.
• Process booking amendments, cancellations and administrative requests accurately and efficiently.
• Create, maintain and organise booking documentation throughout the customer journey.
• Maintain accurate customer and booking records within CRM platforms.
• Support data cleansing and ongoing maintenance of CRM databases.
• Assist with system reporting by extracting and validating booking and customer information.
• Monitor system exceptions, outstanding actions and incomplete records.
• Support process improvements to enhance data quality and operational efficiency.
• Act as a key administrative contact for hotels, transport providers, rail partners, airlines and other suppliers.
• Send booking requests and process supplier confirmations accurately.
• Follow up on outstanding responses, availability requests and booking confirmations.
• Resolve supplier administration issues by gathering information and coordinating internal actions.
• Maintain accurate supplier records, notes and documentation within company systems.
• Build and maintain positive working relationships with suppliers and operational partners.
• Support the management of booking workflows from confirmation through to travel documentation.
• Process booking documentation, travel information and operational paperwork within agreed timescales.
• Ensure all operational procedures are followed consistently and accurately.
• Support departmental projects and process improvement initiatives.
• Ensure high levels of accuracy across all administration activities.
• Conduct quality checks on booking records, supplier confirmations and customer documentation.
• Maintain compliance with company policies, procedures and data protection requirements.
• Identify administrative errors, inconsistencies or process gaps and take corrective action.
• Contribute to continuous improvement initiatives designed to enhance efficiency and accuracy.

Skills

Data entry accuracy

CRM experience

Microsoft Office proficiency

Time management

Supplier liaison

Tools

Outlook

Excel

Word

Job description

Inntravel is leading the way in walking holidays - that’s because we’ve walked every step, eaten at every restaurant, and slept in every hotel. For 40 years we have been uncovering and curating the most remarkable locations around Europe. Whether it’s a gentle walk along the South Devon coast, or a hike through the hill-top towns of Tuscany, Inntravel will guide you on a walk that’s worth it. Sustainability and responsible tourism is at the core of everything we do and should be a passion for all of our people.

We recognise and celebrate that every employee is an individual. Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, with some of the key highlights being:

• Enjoy 50% discount off of Inntravel holidays and across our sister brands

• Additional annual leave when you choose to swap a plane for a train

• Career pathing and continuous development opportunities

• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world

• 2 volunteer days each year to give back to what is important to you

• A well-being resource hub, online lunchtime yoga classes, annual Steps challenge, employee assistance programmes, cash back health and dental plan

• Hybrid working

• Enhanced family leave allowances

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Tuesdays and Wednesdays are mandatory office days. Due to the beautiful remote location, access to your own transport is essential. This is a full‑time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £26,227.50p.a.

Fixed term contract for 6 months

About the role:

We are looking for 3 administrators to join our sales team. You will play a key role in supporting the smooth and efficient administration of customer bookings throughout their lifecycle. This is a predominantly administration focused role responsible for maintaining accurate records, managing booking data, coordinating with suppliers, and ensuring all systems and documentation are updated correctly.

Working closely with both the Sales and Aftersales Consultants, the role ensures that all operational and administrative processes are completed accurately and within required timescales. The position is largely non‑customer‑facing and focuses on supplier liaison, CRM management, data integrity, and booking administration.

• Accurately process and maintain booking records within internal reservation, CRM and operational systems.

• Enter customer, supplier and booking information into the system accurately.

• Update booking notes, documentation and records promptly following supplier responses or booking changes.

• Monitor workflow queues, administration tasks and shared inboxes to ensure deadlines are met.

• Process booking amendments, cancellations and administrative requests accurately and efficiently.

• Create, maintain and organise booking documentation throughout the customer journey.

• Conduct regular checks to ensure data accuracy across all systems.

• Maintain accurate customer and booking records within CRM platforms.

• Ensure all interactions, updates and booking activity are recorded correctly.

• Support data cleansing and ongoing maintenance of CRM databases.

• Assist with system reporting by extracting and validating booking and customer

  information.

• Monitor system exceptions, outstanding actions and incomplete records.

• Support process improvements to enhance data quality and operational efficiency.

• Act as a key administrative contact for hotels, transport providers, rail partners, airlines

  and other suppliers.

• Send booking requests and process supplier confirmations accurately.

• Follow up on outstanding responses, availability requests and booking confirmations.

• Resolve supplier administration issues by gathering information and coordinating internal

  actions.

• Ensure suppliers receive complete and accurate information to facilitate efficient

  processing.

• Maintain accurate supplier records, notes and documentation within company systems.

• Build and maintain positive working relationships with suppliers and operational partners.

• Support the management of booking workflows from confirmation through to travel

  documentation.

• Process booking documentation, travel information and operational paperwork within

  agreed timescales.

• Ensure all operational procedures are followed consistently and accurately.

• Support departmental projects and process improvement initiatives.

• Ensure high levels of accuracy across all administration activities.

• Conduct quality checks on booking records, supplier confirmations and customer

  documentation.

• Maintain compliance with company policies, procedures and data protection

  requirements.

• Identify administrative errors, inconsistencies or process gaps and take corrective action.

• Contribute to continuous improvement initiatives designed to enhance efficiency and

  accuracy.

Am I the right person? We are looking for your application to demonstrate:

• Previous experience in an administrative support role.

• Strong data entry skills with excellent attention to detail.

• Experience working with CRM systems and database management.

• Ability to manage multiple tasks and priorities effectively.

• Strong organisational and time‑management skills.

• Experience of liaising with suppliers, partners or third‑party providers.

• Competent user of Microsoft Office applications, particularly Outlook, Excel and Word.

• Ability to follow processes and maintain accuracy in a fast‑paced environment.

• Experience within the travel industry would be advantageous but is not essential.

• Highly organised and detail oriented.

• Methodical and accurate approach to administration.

• Positive, dependable and proactive attitude.

• Strong problem‑solving abilities.

• Comfortable working independently and as part of a team.

• Professional and confidential in handling information.

• Flexible and adaptable to changing business priorities.

• Committed to delivering high standards of administrative support.

We aim to inspire individual discovery and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.