Sales Administrator / Sales Support

Universal Business Team; Stafford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A respected company in Stafford seeks a Sales Administrator / Sales Support to join their internal sales team. The role involves managing customer inquiries and supporting the sales team to ensure a high-quality customer experience. With competitive pay and excellent development opportunities, candidates will thrive in a family-oriented environment focused on environmental sustainability.

Benefits

Profit share bonus scheme

Free lunches and refreshments

Access to mental health support

Occupational health assessments

Free training and ongoing development

Qualifications

• Minimum 2 years’ experience in sales support or customer service role.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Manage inbound enquiries and prepare quotations.
• Respond to customer calls and emails professionally.
• Support the field sales team for optimal customer journey.

Skills

Communication

Attention to Detail

Problem-Solving

Tools

HubSpot

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

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Client:

Universal Business Team

Location:

Stafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5d96875f0b00

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Sales Administrator / Sales Support
Stafford | £30,000–£35,000 per annum (depending on experience
Full time - Permanent
Benefits: Profit share bonus scheme, free lunches, progression and more.

The Company & Opportunity
A respected, purpose-driven business based in Stafford is seeking a Sales Administrator / Sales Support to join its internal sales team. This is a full-time, permanent role offering a competitive salary, excellent development opportunities, and the chance to be part of a business that is genuinely making a difference in environmental sustainability.

The organisation is a family-owned company established in 2001, known for its innovative solutions in environmental compliance. Serving clients across construction, waste, and water sectors—as well as energy, mining and food processing—the company specialises in dust and odour suppression, wastewater treatment and environmental control systems. Their mission is clear: to make it easier for those who care about clean air and clean water.

With a strong emphasis on values such as respect, integrity and accountability, and a culture that supports collaboration, continuous improvement and employee wellbeing, this is an excellent opportunity to join a progressive and stable employer.

Role Overview
The successful candidate will be responsible for managing inbound enquiries, preparing quotations, and supporting the field sales team to ensure a high-quality customer journey from first contact through to order completion.

Key Responsibilities

• Responding to inbound customer calls, emails, and web chats in a timely and professional manner
• Qualifying sales enquiries and progressing or handing over to field sales representatives as appropriate
• Preparing accurate quotations and processing sales orders using HubSpot CRM
• Ensuring customer records are well maintained and up to date within the CRM
• Liaising with internal departments and the operations team to coordinate smooth delivery and installation of products and services

Requirements

This role would suit someone who is highly organised, customer-focused, and thrives in a supportive, team-oriented environment. The ideal candidate will possess:

• A minimum of 2 years’ experience in a sales support, internal sales or customer service role
• Excellent written and verbal communication skills
• Strong attention to detail and a high level of accuracy
• Proficiency in Microsoft Outlook, Word and Excel
• Experience using a CRM system, ideally HubSpot
• A proactive, problem-solving mindset and the ability to work collaboratively
• Experience in a B2B, technical or industrial setting
• Familiarity with sales methodologies such as MANTC
• A full UK driving licence
• Daily lunch provision and a variety of refreshments
• Access to Bupa mental health and wellbeing support
• Occupational health assessments and annual flu vaccinations
• Personal Prosperity Plan to support individual financial goals
• Free, role-relevant training and ongoing development
• A positive, modern and inclusive working environment