Sales Administrator (Newcastle upon Tyne - office based)

UK Extrusion Ltd; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Administrator to enhance their operations. This role is crucial for supporting sales and engineering administration, ensuring seamless coordination between customers, suppliers, and internal teams. The ideal candidate will possess strong organisational skills, attention to detail, and a proactive approach to problem-solving. You will manage critical documentation, spare parts logistics, and engineering schedules, making a significant impact on customer satisfaction. Join a forward-thinking company where your contributions will help drive success and foster relationships in a dynamic environment.

Qualifications

• Strong organisational and multitasking abilities essential for managing sales documents.
• Experience in sales administration and logistics preferred for effective operations.

Responsibilities

• Prepare and manage sales documents, ensuring accuracy and timely delivery.
• Proactively manage spare parts logistics and maintain inventory records.
• Build and maintain strong relationships with customers and suppliers.

Skills

Organisational Skills

Customer Service Skills

Attention to Detail

Proactive Problem-Solving

Communication Skills

CRM Systems Proficiency

Microsoft Office (Excel, Word, Outlook)

Education

Experience in Sales Administration

Logistics Experience

Tools

CRM Software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UK Extrusion Ltd – Sales Administrator

Job Summary:

The Sales Administrator at UK Extrusion plays a pivotal role in supporting sales, operations, and engineering administration.

You will ensure smooth coordination between customers, suppliers, and internal teams while managing critical documentation, spare parts logistics, and engineering schedules.

This role requires strong customer service skills, organisational skills, attention to detail, and the ability to proactively handle customer and operational needs.

Key Responsibilities:

1. Documentation & Sales Support:

• Prepare and manage internal sales and service documents, including:
• Quotations & costing sheets
• Risk Assessments & Method Statements (RAMS)
• Delivery notes, order confirmations, and commercial invoices
• Packing lists and shipping documentation

2. Spare Parts & Inventory Management:

• Proactively manage spare parts logistics—purchasing, selling, and advising customers on their orders.
• Maintain accurate records of spare items in the UK Extrusion warehouse.
• React swiftly to customer breakdowns by sourcing urgent spares and allocating engineering support.

3. Engineering Coordination:

• Manage the engineering timetable, liaising with UKE engineers and customers.
• Book engineers’ accommodation and travel as required.
• Send engineers’ logs to customers following service visits.

4. Customer & Supplier Relations:

• Build and maintain strong relationships with customers and suppliers.
• Monitor and respond to enquiries in the Managing Director’s email inbox when necessary.
• Attend industry exhibitions to support business development.

5. Logistics & Purchasing:

• Book deliveries and collections for parts and equipment.
• Issue and track purchase orders (POs) with suppliers.

6. Systems & Reporting:

• Keep the second-hand equipment stock list updated and present options to customers.
• Maintain and update CRM software with accurate customer and sales data.

7. Additional Duties:

• Participate in meetings to enhance product knowledge.
• Assist with ad-hoc administrative tasks as needed.

Skills & Attributes:

• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Proactive problem-solving with a customer-focused approach.
• Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
• Experience in sales administration, logistics, or a similar role is preferred.

Please submit your CV with a covering note to Anna Skelton at [e-mail]

Closing date May 9th 2025.