Sales Administrator - Martin Audio

The Focusrite Group; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in audio solutions seeks a Sales Administrator for its High Wycombe office. This role involves sales administration, customer interaction, and support across departments, within a demanding environment that values strong communication and attention to detail. A comprehensive benefits package, including pension and health options, is provided for this full-time position.

Benefits

Life Assurance

Income protection

Pension with salary sacrifice option

25 days holiday increasing with service

Staff discount on products

Private Medical Insurance opportunity

Bike to work scheme

Group bonus scheme

Qualifications

• Experience in a similar working environment preferred.
• Proficient in a range of Microsoft Office applications.
• Excellent communication skills and a strong work ethic.

Responsibilities

• Sales administration including order entry and customer support.
• Liaising with teams across departments and managing customer queries.
• Daily communication with customers via phone and email.

Skills

Microsoft Office

Professional communication

Attention to detail

Multitasking

Telephone manner

Education

University or college graduate with high pass in English and Maths

Tools

ERP systems (Access, SAP, Oracle)

Job description

Sales Administrator – Martin Audio

Based: High Wycombe

Term:Permanent, Full time

Salary:Depending on experience + benefits

The Company:

Martin Audio is one of the brands within the Focusrite family and enjoys an international reputation for supplying award winning, world class professional loudspeaker systems. It is renowned for integrity in design, technical excellence and longevity of product. Our mission is to create an exceptional sonic experience for the entire audience.

The Role:

An extremely customer focused role, you will be dealing with all our customers across a number of brands within the Audio Reproduction arm of the Focusrite Group, from dealers to distributors and end users. You will be the point of contact for stock availability, pricing, overdue orders, shipping information and general customer queries. As well as working well within a team and being flexible to help out in other roles when required.

Essential Functions and Major Responsibilities:

• Sales administration for a territory – order entry, stock allocation, raising picks, commercial invoices, arranging shipments – Int. courier/UK same day and next day etc.
• Pricing and stock availability enquiries
• General customer queries (shipping/invoicing errors etc)
• Filtering incoming phone calls to the rest of the company
• Door entry and reception
• Managing demo stock
• Support the sales team/account managers
• Daily contact with customers on the phone and by email, receiving visitors in reception.
• Liaising with other departments on a regular basis

Secondary Functions:

• Assist with other departments requirements around the office – i.e Marketing preparation for a show.
• Raise Loan Orders as required by the Sales Department.
• Liaise with PSG to ensure that loan orders are adequately prepped.
• Liaise with Sales to ensure prompt return of loans.
• Manage post, distribution of, mailing items, booking FedEx.

Skills and experience required:

• Proficient in Microsoft Office (Outlook, Word, Excel, Explorer) Excellent telephone manner and interpersonal verbal communication.
• Experience of using ERP systems preferable i.e. Access, SAP, Oracle etc
• Must have a professional approach and excellent communication skills.
• Strong work ethic and good attention to detail, must be a confident communicator and have good memory retention.
• Pressurized and demanding role especially at the end of each month, multitasking essential and able to remain calm under pressure.

Education:

• Previous experience within a similar working environment preferable but not essential.
• University or college graduate with a high pass in English and Maths required

Job Conditions:

Martin Audio UK is situated in High Wycombe, with this site including Factory Production, Research & Development, Marketing, Sales, Service, Sourcing, and Central Functions (martin-audio.com).

You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45am to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday.

Benefits:

Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to get Private Medical Insurance, join the Bike to work scheme and to be part of the group bonus scheme.