Sales Administrator/Customer Services

TN United Kingdom; Bishop Auckland; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Administrator to enhance their external sales function. This role is perfect for an organised individual who thrives in a fast-paced environment, showcasing strong communication and attention to detail. You'll be at the forefront of customer interactions, ensuring orders are processed smoothly and efficiently while maintaining excellent relationships with both internal teams and clients. If you're ready to take on a hands-on role within a busy manufacturing environment, this opportunity is ideal for you.

Qualifications

• Organised and proactive administrator with customer service skills.
• Experience in processing and managing customer orders.

Responsibilities

• Liaise with customers and sales reps to process orders efficiently.
• Manage the internal sales process from order receipt to delivery confirmation.

Skills

Communication Skills

Attention to Detail

Organisational Skills

Customer Service

Job description

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Client:

Si Recruitment

Location:

Bishop Auckland, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

e63887fe8d90

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Are you an organised and proactive administrator with a knack for customer service? Our client, a well-established manufacturing business based near Bishop Auckland, is looking for a Sales Administrator to join their team and support the external sales function.

This is a fantastic opportunity to work in a fast-paced environment where communication, attention to detail, and strong organisational skills are key. The successful candidate will play a vital role in ensuring the smooth handling of customer orders and maintaining excellent relationships across both internal and external teams.

Key Responsibilities:

1. Liaise with customers and sales representatives to process and progress orders efficiently.
2. Manage the end-to-end internal sales process, from receiving and checking orders to confirming delivery details with customers.
3. Handle customer enquiries, ensuring timely and accurate responses.
4. Process sales orders received via telephone, email, and through external sales reps.
5. Cross-check order details (e.g., pricing, artwork, ink/forme requirements) and liaise with other departments where necessary.
6. Monitor and manage customer stock levels, handling call-off orders and replenishing stock when required.
7. Raise purchase orders for board and tooling needed for production.

Key Skills & Attributes:

• Strong communication skills – both verbal and written
• High level of attention to detail
• Ability to manage multiple priorities and work to deadlines
• Confident and assertive when needed, with a professional and customer-focused approach

This is a hands-on role within a busy manufacturing environment, ideal for someone who enjoys variety and thrives under pressure.