Sales Administrator and Customer Service

Prince Personnel Limited; Bridgnorth; On-site; GBP 30,000; Full time

Job summary

A well-established manufacturing company near Bridgnorth is seeking a Sales Administrator and Customer Service professional. This role requires managing sales orders, providing customer support, and coordinating logistics in a dynamic environment. Ideal candidates will be proactive, organized, and detail-oriented, thriving under pressure while fostering strong customer relationships.

Qualifications

• Ideal for individuals who excel in fast-paced environments.
• Team-oriented and capable of working under pressure.

Responsibilities

• Manage sales orders from entry to dispatch and invoicing.
• Serve as main point of contact for customers via phone and email.
• Coordinate with production teams regarding order loading.

Skills

Proactivity

Organization

Attention to detail

Customer relationship management

Multitasking

Job description

Sales Administrator and Customer Service

Near Bridgnorth

Permanent

Monday to Friday 8.30am – 5pm with an early finish on a Friday

Up to £30000 per annum

Prince is partnering with a well-established manufacturing company based in South Shropshire to offer an exciting opportunity for a Sales Administrator and Customer Service professional to join their team. Reporting directly to the Sales Director, this role will involve managing sales orders from start to finish, including processing orders, dispatching goods, and handling invoicing, all while serving as the primary point of contact for customers. You will also manage the Sales Directors emails, ensuring all enquiries are dealt with, and any urgent issues are flagged for his attention.

Key Responsibilities:

• Process and manage sales orders from entry to dispatch and invoicing.
• Serve as the main point of contact for customers via phone and email.
• Coordinate order loading and delivery dates with production teams.
• Communicate with customers and freight companies to arrange shipping and delivery.
• Issue order acknowledgments and relevant documentation to customers.
• Prepare and organize shipping paperwork and schedule transport.
• Send shipping and invoice details to customers in a timely manner.
• Complete all export documentation (e.g., consignment notes, forwarding agent instructions, EUR1s, certificates of origin and conformity, etc.).
• Work with a variety of carriers (DHL, DPD, pallet carriers), and coordinate with sea, road, and air freight services to manage shipments worldwide.
• Respond to customer inquiries and manage complaints, price disputes, and invoice queries.
• Process credit notes and prepare documentation for approval as needed.
• Create and maintain customer accounts, both new and existing.
• Maintain communication with freight companies regarding shipments and upcoming orders.
• Attend daily and weekly dispatch meetings to ensure smooth operations.
• Oversee daily transport arrangements and freight invoicing.
• Organize and maintain filing systems for relevant documents.
• Carry out various administrative tasks as required by the company.
• Handle any additional tasks related to the role in coordination with the Sales Director.

Experience Required

This role is perfect for a proactive and highly organized individual who excels in a fast-paced environment. You should be adept at multitasking, have a keen eye for detail, and enjoy fostering strong customer relationships. A team-oriented attitude and the ability to work well under pressure are essential.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.

Reference: DE26504