Sales Administrator

Rskraw; West Midlands Combined Authority, Birmingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Administrator, where you'll be the first point of contact for customer inquiries. This role offers a unique opportunity to enhance your understanding of the sales process while working in a dynamic environment that values your contributions. You'll handle various administrative tasks, ensuring smooth operations and delivering exceptional customer service. With a commitment to building communities and improving lives, this organization provides a supportive atmosphere for personal and professional growth. Embrace the chance to make a real difference in people's lives while developing your skills in a collaborative team setting.

Qualifications

• Strong administration experience with excellent customer service skills.
• Ability to manage a busy workload and changing priorities.
• Proactive and organized approach to problem-solving.

Responsibilities

• First point of contact for customer enquiries via calls and emails.
• Process purchase orders and invoices, and manage incoming queries.
• Communicate with senior stakeholders and support sales teams.

Skills

Customer Service

Administration

Problem-Solving

Organizational Skills

Communication Skills

Tools

Microsoft Office

Job description

Salary £24,768 to £27,520 plus excellent benefits

Location: Home based with regular travel to Birmingham and Worcester offices as required

This is a Temporary, Full Time vacancy that will close at 23:59 BST today.

The Vacancy

In this role, you'll be the first point of contact for customer enquiries, handling calls and emails with care and efficiency. You'll support our Shared Ownership sales process by managing incoming queries, progressing legal documentation for signing and sealing, and helping to ensure every customer interaction reflects the high standards we set as a team.

Your daily tasks will include processing purchase orders and invoices, taking reservation payments, updating internal systems, and liaising with various departments to ensure smooth operations. You will also regularly communicate with senior stakeholders and our legal teams to support key milestones in the sales journey.

This is a great opportunity to develop your understanding of our sales strategy, products, and customer journey — all while being part of a team that genuinely takes pride in delivering excellent outcomes.

Please note that this role requires weekly office presence: Tuesdays at our Worcester site and Wednesdays at our Birmingham site (Birmingham Business Park) to support our sales teams.

This is a 12-month Fixed Term Contract.

About You

You will have strong administration experience and excellent customer service skills, especially in handling inbound calls. You should be able to signpost or take ownership of calls while maintaining high service standards.

You should be confident in communicating with colleagues and customers, capable of managing a busy workload with changing priorities. Being organized and proactive in problem-solving is essential.

Experience within housing, sales, or legal settings is advantageous but not essential. The key qualities are your ability to provide excellent customer service, stay focused, and support the team with a positive, can-do attitude.

To succeed in this role, you will also need:

• Confidence and professionalism in dealing with stakeholders
• Strong organizational skills to manage multiple priorities
• A proactive, solution-focused approach with excellent communication skills
• A genuine interest in customer care and delivering positive experiences
• Proficiency in Microsoft Office applications

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job. You will be part of an organization that values you, your contributions, and where you can make a real difference in people's lives.

We are the largest social housing provider in the Midlands. We do more than build houses; we build communities and improve lives.

We recognize individual needs and are open to flexible working arrangements. Please mention your preferences in your application or discuss them during the interview.

Platform offers numerous opportunities for involvement, sharing ideas, and shaping our work — from networking groups to community events. This is an exciting time to join us and contribute to our 5-year corporate strategy.

If we receive many applications, this vacancy may close early. Please apply promptly.

Platform Housing Group is committed to creating a diverse, inclusive, and respectful workplace where everyone has the opportunity to thrive.

Our Values

People Matter: We prioritize colleagues and customers, value diversity, and promote openness and honesty.

Own It: We deliver on our commitments, listen, understand, and are empowered to make decisions. We continuously learn and adapt.

One Team: We collaborate, support each other, and strive to help everyone reach their potential.

Be Brave: We are curious, courageous, and innovative. We embrace change, celebrate successes, and learn from failures.