Sales Administrator

Absolutely Recruitment; Twickenham; On-site; GBP 26,000; Full time

Job summary

A leading distribution company in Twickenham is seeking a proactive individual for a full-time office-based role on a 9-month maternity contract. The successful candidate will exhibit excellent communication skills, attention to detail, and the ability to work well under pressure, ensuring customer satisfaction through order processing and support to the sales team.

Benefits

Free parking

Qualifications

• Requires administrative or customer service experience
• Proficiency in Microsoft Excel is essential
• Ability to handle pressure in a fast-paced environment

Responsibilities

• Process customer orders accurately on the computer system
• Provide ongoing support to Area Sales Managers and customers
• Handle customer queries and complaints promptly

Skills

Attention to detail

Excellent telephone manner

Customer Service

Ability to work under pressure

Education

Basic understanding of Maths

Previous experience in an administrative or customer-related role

Tools

Microsoft Office

Job description

Full time office based role

9-MONTH MATERNITY CONTRACT
Salary £26,000 per annum, pro rata

Free parking!

We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a talented and proactive individual with excellent communication skills and a high degree of accuracy and attention to detail to join a small team of highly motivated and dedicated individuals.

Key responsibilities: –

• To accurately process customer orders on to central computer system and print order details for our warehouse to pack and despatch
• To provide prompt and accurate service to customers to ensure optimum satisfaction
• To provide ongoing support to Area Sales Managers (ASM), as required
• To work as part of a team, being flexible and offering support within the team
• To gain a good working knowledge of product ranges to enable efficiency in role
• Talking to customers and taking orders over the phone
• Processing orders received by phone, email or via the Area Sales Managers
• Producing proforma invoices when pre-payment is required
• Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
• Entering daily delivery schedules onto carrier’s website
• Obtaining estimated delivery times from carrier on request
• Liaising with carrier to resolve delivery difficulties and disputes
• Assessing viability and potential issues of site deliveries
• Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
• Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
• General administration, including filing, archiving and maintenance of office systems
• Allocation of new stock received to back orders and notification of customers
• Setting special prices against customer records on computer system
• Checking orders processed by colleagues

Person Specification: –

• Attention to detail and accuracy
• Excellent telephone manner and understanding of good Customer Service
• Previous experience in an administrative or customer related role is crucial
• Proficiency in Microsoft Office particularly Excel
• Basic understanding of Maths
• Ability to follow through tasks from start to conclusion
• Ability to work well under pressure in a fast-paced dynamic environment
• Positive attitude and willingness to offer support
• Available to start immediately