Sales Administrator

Toyota / Lexus; Twickenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company is seeking a Sales Administrator to join their busy Sales Administration Department. Responsible for processing sales documentation and ensuring excellent customer service, the ideal candidate will have strong organisational skills, previous administration experience, and preferably a background in a sales environment. This role offers competitive annual leave, health plans, and car leasing opportunities along with discounts on vehicle purchases.

Benefits

30 days annual leave (including Bank Holidays), increasing on tenure

Private Health Plan

Loyalty & Long Service Awards

Car Leasing Scheme (after qualifying period)

Discounts on car purchases/repairs/parts

Qualifications

• Previous administration experience required, preferably in a sales environment.
• Experience in account management or customer liaison is desirable.
• Automotive industry experience is advantageous.

Responsibilities

• Assist in processing documentation for vehicle sales in retail and fleet.
• Respond to internal and external queries effectively.
• Update computer files and maintain vehicle registration details.

Skills

Organisational skills

Attention to detail

Communication

Customer service

Education

Good level of general education including Maths and English GCSE

Tools

DVLA/RAV system

Excel

Job description

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This is a great opportunity for a Sales Administrator to join our busy Sales Administration Department supporting all administration aspects within both our Retail and Fleet departments

Our sales and fleet teams are very busy and to ensure that their customer expectations are met we require a strong Sales Administrator with good organisational skills and a sound background preferably gained within a sales environment (motor trade experience advantageous but not essential).

Duties

To assist in processing all documentation relating to retail and fleet vehicle sales

Complete forms in respect of V5C/tax applications and refunds, raising cheques for sign off as required

Process all requests for vehicles to be transferred out ensuring that all necessary documentation is complete, vehicles removed from stock lists and any necessary payments received.

Update computer files with all relevant details

Respond to any internal and external queries effectively, whilst providing excellent customer service

Use DVLA/RAV system to issue registration numbers and tax new vehicles

Use DVLA online to update owner details and dates and tax used vehicles.

Use Excel to keep company demonstrator vehicle details updated and apply for new tax or breakdown cover for these as required

Register vehicles on the warranty system

Book vehicles into stock

To build rapport and understand customer requirements.

To promote satisfactory customer relations through expeditious and courteous handling

Assisting with ordering and controlling new car stock through use of internal control system also Toyota GB ordering system.

Person Specification:

Good level of general education including Maths and English GCSE

Previous Administration Experience

Practical experience of working in a Sales orientated environment (Desirable)

Experience of Account Management/Customer liaison (Desirable)

Excellent attention to detail

Ability to work both independently and as part of a team

Ability to present a professional image at all times

Ability to communicate effectively verbally and in writing with all customers, suppliers and colleagues

Knowledge of computer systems

30 days annual leave (inc Bank Holidays) increasing on tenure

Private Health Plan
Loyalty & Long Service Awards

Car Leasing Scheme (after qualifying period)

Discounts on car purchases / repairs / parts

Experience:

Sales administration: 1 year (preferred)

Administration: 1 year (preferred)

Automotive industry experience (Advantageous)