Sales Administrator

203a Whitechapel Road; London; On-site; GBP 31,000 - 39,000; Full time

Job summary

An innovative service-based company is seeking a motivated individual to join their team in a full-time role. This position offers the opportunity to enhance customer service experiences and develop service standards. Responsibilities include tracking leads, managing customer inquiries, handling invoices, and conducting satisfaction surveys. With no prior experience required, this is a fantastic opportunity for those looking to start their career in a dynamic environment. Join a forward-thinking company dedicated to delivering high-quality solutions and make a difference in customer relations.

Qualifications

• No experience required for this role, making it accessible for newcomers.
• Strong focus on customer service and complaint management.

Responsibilities

• Track and generate leads to boost customer numbers.
• Manage customer complaints and improve service standards.

Job description

KEY DUTIES AND RESPONSIBILITIES:

1. Tracking and generating leads to increase the number of customers.
2. Answering customer queries and preparing sales documentation.
3. Dealing with online booking and keeping records of all service inquiries.
4. Dealing with invoices, chasing up overdue payments and monitoring ongoing orders.
5. Managing and investigating customer complaints and conducting customer satisfaction surveys to improve service standards.
6. Analysing customers' demand and reporting to the Service Manager.
7. Improving customer service experience and developing service standard policy.
8. Creating daily/weekly sales targets and producing reports on sales progress.
9. Maintaining all customer records.
10. Drafting letters/memos on behalf of the Service Manager.

Experience: Not required

Employment: Full-time

Salary: £31,000 – £39,000 yearly

Starting time: Immediate start!

About 203a Whitechapel Road:

LONDON BANGLA EXPRESS LIMITED is a dynamic and innovative service-based company dedicated to delivering high-quality, customer-focused solutions across multiple sectors.