Sales Administrator

Castle Employment Agency Ltd; Leeds; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local employment agency in Leeds is seeking an organised Sales Administrator. You'll support clients purchasing mobility equipment and coordinate medical equipment hire. Key responsibilities include managing customer orders, handling inquiries, and scheduling deliveries. The ideal candidate thrives in a fast-paced environment and has strong communication skills. The role offers a salary between £25,000-£27,000.

Qualifications

• Able to prioritise and stay calm under pressure.
• Naturally empathetic and a great communicator.
• Confident with systems and admin processes.

Responsibilities

• Coordinate appointments for client visits.
• Create customer quotes based on recommendations.
• Process customer orders and manage deliveries.
• Handle customer queries and provide support.
• Manage the hire process for products.
• Inspect returned items for faults or damage.

Skills

Organisational skills

Empathy

Communication skills

Attention to detail

Ability to handle pressure

Job description

Overview

We are looking for an organised Sales Administrator who is calm under pressure, and great with people from all walks of life, to join a business in Leeds.

You'll support both sides of the business, from helping clients purchase mobility equipment they need, to coordinating medical equipment hire. You'll have the chance to get involved in a wide range of tasks, keeping your day varied and fast-paced.

You'll play a key part in making sure things run smoothly, from taking orders right through to arranging deliveries and dealing with any follow-ups.

Responsibilities

• Coordinate appointments for the company representatives to visit clients and assess their needs
• Create accurate customer quotes based on the rep’s recommendations and product suitability
• Process customer orders and follow them through to completion, keeping clients updated along the way
• Contact customers once products are ready and organise timely delivery
• Arrange delivery logistics, ensuring smooth and professional service
• Handle a range of customer queries, product faults, and general concerns, providing helpful and empathetic support
• Communicate daily with a wide variety of people including local councils, nursing homes, and disabled clients of all ages
• Manage the hire process for products, ensuring items are returned in good condition
• Inspect returned hire items for faults or damage and provide quotes for any necessary repairs

Requirements

This is a busy and sometimes reactive role, so you’ll need to be someone who thrives in a fast-paced environment and can juggle tasks with a smile. You must be:

• Able to prioritise and stay calm when urgent issues crop up
• Be naturally empathetic and a great communicator, especially with customers who may be vulnerable or unwell
• Be confident with systems and admin processes, training will be given, but attention to detail is key

Work details

This will be working Monday to Friday 9am-5pm, earning a salary between £25,000-£27,000 depending on experience.