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Sales Administrator

Spacelabs Healthcare

Hertford

On-site

GBP 24,000 - 30,000

Full time

3 days ago
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Job summary

A leading healthcare technology company is seeking a Sales Administrator to support UK operations. The role involves processing sales orders and ensuring excellent customer service while working collaboratively within a dedicated sales administration team. Ideal candidates will possess strong organizational skills and the ability to communicate effectively in various situations.

Qualifications

  • Strong communication skills with customers and internal departments.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Experience in an administration role preferred.

Responsibilities

  • Process orders and manage customer inquiries efficiently.
  • Maintain records and follow up on customer issues.
  • Support sales team by providing high-quality customer service.

Skills

Communication
Organizational skills
Problem solving
Attention to detail
Initiative

Tools

Microsoft Word
Microsoft Excel
Outlook
MFG Pro
CRM

Job description

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you

The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.

This position is a multi-functional role covering all activities relating to UK administration, enabling each team member to support each other at busy times and during periods of absences.

  • Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
  • Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) invoicing and credits.
  • Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc…as appropriate.
  • Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
  • Ensure that any queries are clearly documented and followed up in a timely manner.
  • Monitoring and maintaining records for managing return of RGA’s.
  • Identify, progress, chase, and resolution of any issues raised by customers and escalate where necessary.
  • Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
  • Support activities relating to Loan stock requests.
  • To use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
  • Run, review and update reports and spreadsheets.
  • Train and support others, follow existing processes and support new processes.
  • Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
  • Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
  • Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
  • To be well organised, making information easily accessible to others.
  • To gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.
  • Administration experience within a customer sales environment.
  • Product awareness required with the ability and interest to recognise key products and common accessories
  • Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
  • Must have good record keeping, strong attention to detail and administration skills.
  • Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.

Candidate Requirements

  • Excellent verbal and written communication skills with both internal & external customers
  • Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company
  • Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
  • Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude
  • Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
  • To be a team player, connecting with colleagues who are remote, across the UK.
  • Must be self-motivated when working alone.
  • Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
  • Adherence to health and safety practices and procedures and/or all other applicable regulations

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