At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.
Why work at Spacelabs? Because lives depend on you
The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.
This position is a multi-functional role covering all activities relating to UK administration, enabling each team member to support each other at busy times and during periods of absences.
- Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
- Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) invoicing and credits.
- Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc…as appropriate.
- Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
- Ensure that any queries are clearly documented and followed up in a timely manner.
- Monitoring and maintaining records for managing return of RGA’s.
- Identify, progress, chase, and resolution of any issues raised by customers and escalate where necessary.
- Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
- Support activities relating to Loan stock requests.
- To use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
- Run, review and update reports and spreadsheets.
- Train and support others, follow existing processes and support new processes.
- Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
- Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
- Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
- To be well organised, making information easily accessible to others.
- To gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.
- Administration experience within a customer sales environment.
- Product awareness required with the ability and interest to recognise key products and common accessories
- Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
- Must have good record keeping, strong attention to detail and administration skills.
- Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.
Candidate Requirements
- Excellent verbal and written communication skills with both internal & external customers
- Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company
- Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
- Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude
- Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
- To be a team player, connecting with colleagues who are remote, across the UK.
- Must be self-motivated when working alone.
- Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
- Adherence to health and safety practices and procedures and/or all other applicable regulations