Sales Administrator

Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability

As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designs industry-specific IT solutions for each and every client. An IT reseller and manufacturer, we also have an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement, our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Do you have a passion for administration? Are you detail-oriented and organized? Do you want to work in a fast-paced environment where multi-tasking is a must?

If yes, this may be the job for you.

We are seeking a Sales Administrator to join our Sales Operations and BI team. This role is part-time.

We are looking for someone to provide high-quality assistance to the support and sales team, helping towards the workflow and maximizing productivity and efficiency.

Key tasks will involve:

1. Supporting the Sales team.
2. Creating customer reports.
3. Maintaining a positive approach to your role, your team, and customers.
4. Communicating with account managers/customers as required by phone, e-mail & Teams.
5. Dealing with complaints or escalations swiftly, ensuring correct recording and involving necessary colleagues.
6. Attending departmental and customer meetings and contributing to current issues.

The suitable candidate will have demonstrable experience of managing administration workload in a timely manner, handling Excel reports with key information, administration, and data management. They will be an excellent communicator, both verbal and written, possess great organizational skills, and have a keen eye for detail. Experience using Microsoft Excel and the ability to manage various customers and work to tight deadlines are essential.

It is also desired but not essential to have an understanding and knowledge of the IT industry and experience using Microsoft Dynamics (CRM).

Job details:

This is a Full Time position - 37 hours per week. Hybrid.

The working days are Monday to Friday.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex, or sexual orientation. We will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that supports this approach.

To discuss any reasonable adjustment or request a paper-based application form as an alternative, please contact People Operations on 08448 22 11 22.