Sales Administrator

RICAtek; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable technology company in Crewe is seeking a detail-oriented Sales Administrator to support the Crane Ropes Sale team. You will process orders, handle customer enquiries, and ensure effective communication between departments. Ideal candidates have experience in a sales office or customer service, excellent communication skills, and attention to detail. This full-time role offers competitive salary and flexible working arrangements.

Benefits

Competitive salary

Flexi-time working

Generous pension scheme

33 days annual leave

Private Medical Scheme

Death in Service Benefit

Qualifications

• Demonstrable experience in a sales office or customer service environment.
• Professional and confident telephone manner.
• Ability to work effectively under pressure, both independently and as part of a team.

Responsibilities

• Process sales and purchase orders.
• Handle customer enquiries via phone, email, and face-to-face.
• Generate invoices and maintain filing systems.
• Provide daily tallies of quotes/orders.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Organizational abilities

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Attention to detail

Job description

Overview

Location: Crewe | Full-Time (36.25 hours/week) | On-site

(Part-time hours can be considered)

Join a trusted name in lifting and rope technology! Pfeifer Drako Ltd, part of the internationally renowned Pfeifer Group, is looking for a detail-oriented and proactive Sales Administrator to support our friendly Crane Ropes Sale team.

Reporting to the Product Sales Manager, you will play a key role in supporting our small sales office. You will be responsible for processing orders, handling customer enquiries, and ensuring smooth communication between departments to meet customer demands efficiently.

Responsibilities

• Process sales and purchase orders
• Handle customer enquiries via phone, email, and face-to-face
• Meet and greet visitors
• Check stock availability and produce accurate quotes
• Liaise with workshop staff and logistics companies
• Generate invoices and maintain filing systems
• Provide daily tallies of quotes/orders
• General administrative duties

What Were Looking For

Essential Skills & Experience

• Demonstrable experience in a sales office or customer service environment
• Excellent verbal and written communication skills, with strong organisational abilities
• Proficient in Microsoft Word and Excel
• Professional and confident telephone manner
• Ability to work effectively under pressure, both independently and as part of a team
• Exceptional attention to detail and a high degree of accuracy
• Eagerness to learn and adapt to bespoke systems

Desirable Skills & Experience

• Experience with sales order processing and managing high volumes of telephone enquiries
• Ability to interpret technical data
• Previous experience within a manufacturing or rope production environment (advantageous but not essential)

Working Hours

Negotiable

• Full-time: 36.25 hours per week
• 7.25 hours per day with a 45-minute unpaid break
• Working hours negotiable between 8:00am and 5:00pm

Company Benefits

• Competitive salary
• Flexi-time working
• Generous pension and company sick pay scheme
• 33 days annual leave including bank holidays
• Christmas shutdown
• Holiday purchase scheme
• Enhanced Maternity, Adoption, Paternity & Shared Parental Leave
• Reward & Recognition Schemes
• Retail discounts
• Cycle to Work Scheme
• Online Wellness Centre (mental, physical, and financial wellbeing)
• Annual flu jabs
• Long service awards
• Winter and summer team social events
• Private Medical Scheme
• Private Health Cash Plan
• Death in Service Benefit