Sales Administrator

Grafton Recruitment International; City of Edinburgh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency in Edinburgh is seeking a Sales Administrator to provide vital administrative support to a busy team. The ideal candidate will manage Salesforce updates, process sales orders, and handle customer inquiries. Proficient IT skills and a strong customer service ethos are essential. This temporary position offers a competitive salary up to £35k for a 12-month contract.

Qualifications

• Administration experience is required.
• Proficient IT knowledge and ability to use Microsoft Office tools.
• SalesForce experience is desirable but not essential.

Responsibilities

• Support sales and presales with administrative tasks.
• Update Salesforce and manage the administration of customer licensing.
• Process orders and manage new sales leads.

Skills

IT knowledge

Excellent customer service skills

Attention to detail

Excellent telephone manner

Ability to prioritise workload

SalesForce experience

Tools

Salesforce

Microsoft Office

Job description

Sales Administrator

Location: Edinburgh, EH3 8EG

Salary: up to £35k

Contract: Temporary- 12 months

Grafton Recruitment are recruiting for a Sales Administrator for one of their busy, leading clients in Edinburgh. You will be supporting a team of sales and presales, offering administrative support to a busy and fast-growing business.

Duties of a Sales Administrator:

• Update Salesforce and other systems with relevant information on sales opportunities and customer orders
• Process Sales Order on Salesforce and on Websupport
• General administration duties, such as filing, scanning, answering calls, emails, queries
• Issuing quotes, processing orders, monitoring order shipments, escalating orders, monitoring stock level
• Manage the administration of the customer licencing process
• Manage the Mobile VideoTrial forms/trial requests
• Managing the customer front end of the chargeable RMA process- you will then confirm whether the repair is chargeable or not, if the customer is out of warranty you will provide the customer with a quotation for the work to be completed
• Management of new sales leads received

Responsibilities as a Sales Administrator:

• Must have proficient IT knowledge, ability to use all Microsoft offices
• Ability to pick up new systems
• SalesForce experience is desirable, but not essential
• Administration experience
• Excellent telephone manner
• Ability to prioritise workload, organise and meet agreed deadlines
• Attention to detail
• Excellent customer service skills

If you think you meet the above criteria, please apply directly through the link or contact Chloe Sims on [e-mail] / 07880 555833We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.