Sales Administrator

Plus One Personnel; Banbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Administrator to join their close-knit team in Banbury. This full-time role offers a fantastic opportunity to work in a supportive environment where you can develop your career. As a Sales Administrator, you will be the backbone of the sales team, managing customer inquiries, order processing, and ensuring smooth communication with account managers. With a focus on organization and problem-solving, you will thrive in a dynamic office atmosphere. The company offers competitive benefits and a chance to grow within a reputable organization. If you have a passion for customer service and administrative excellence, this is the role for you!

Benefits

29 days annual leave

Pension contributions

Onsite parking

Employee discount

Online learning courses

Employee Assistance Programme (EAP)

Qualifications

• Experience in an administrative role and customer service is preferred.
• Strong communication skills and proficiency in Microsoft applications.

Responsibilities

• Handle telephone and email inquiries regarding stock and technical queries.
• Manage order processing and customer deliveries efficiently.

Skills

Administrative experience

Customer service experience

Microsoft Dynamics

Numeracy skills

Literacy skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Problem-solving skills

Organizational skills

Communication skills

Flexibility

Self-motivation

Tools

Microsoft Applications

Job description

Are you currently working within a sales or customer service administrative role?

Do you have excellent written and verbal communication skills?

And are you looking to be part of a close-knit team?

Our client is a leading manufacturer in their field, based in Banbury, looking to recruit a Sales Administrator, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in an office environment, dealing with emails/telephone calls, inputting data onto the internal CRM system, and liaising with account managers to ensure a smooth-running workflow. This is a great opportunity to join a well-established company that can offer career development.

Key Responsibilities:

1. Handling telephone and email enquiries regarding stock or technical queries.
2. Manage order processing, including inputting and liaising with the Operations and Trading departments to ensure deadlines are met.
3. Book in all customer deliveries.
4. Maintain product data, updating prices and setting up new products on the internal system.
5. Liaise with Account Managers daily to ensure the smooth operation of their accounts.
6. Monitor all special orders and a customer’s ‘own brand’ products, maintaining records of stock and liaising with the merchandising team to ensure product availability.
7. Weekly meetings with the Merchandise team for future stock planning.
8. Manage customer queries relating to deliveries or invoices, including regular monitoring/reporting of delivery dates and price queries.
9. Ensure all invoices are correctly raised to customers.
10. Maintain and update various spreadsheets to ensure accuracy.
11. Perform additional ad-hoc administrative tasks as required.

Key Skills & Experience:

1. Preferable experience within an administrative role.
2. Prior experience in a customer service or sales office environment.
3. Desirable if you have previously or currently use Microsoft Dynamics.
4. Good numeracy and literacy skills.
5. Experience using Microsoft Applications; Outlook, Word, Excel.
6. Strong problem-solving, organisation, and planning skills with an eye for detail.
7. Excellent communication skills both internally and with customers.
8. Demonstrated ownership, initiative, organization, and ability to manage multiple tasks under pressure.
9. Flexibility and adaptability.
10. Self-motivated with a positive can-do attitude for self-development.

Additional Information:

1. Monday-Thursday, 8:30am-5:30pm and Friday 8:30am-4:30pm.
2. Onsite working.
3. 29 days annual leave, including bank holidays.
4. Pension contributions.
5. Onsite parking.
6. Employee discount.
7. Online learning courses.
8. Employee Assistance Programme (EAP).

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585.