Sales Admin Support Executive

Royal Caribbean International; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job description

ABOUT US
Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launching not one but TWO brand new ships in 2025! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

With our 3 brands Royal Caribbean, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. We cover the globe. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative, and we are unstoppable.

THE POSITION

Working within the Sales Administration function. This role reports into the Sales Administration Manager. The role is responsible for all aspects of Sales Admin (Trade & Internal) working to processes with agreed SLA. The role is a business support role covering the below tasks:

1. Manage the Royal Sales Support inbox
2. Co-manage the dual branded support inbox
3. Creation of Business Partnership Agreements
4. Updating Profiles in the AS400 internal system
5. Create Sales Guides and Pricing Guides for internal & external use
6. Provide day-to-day support to FST
7. Attend and support events as required
8. Liaise with our Contact Centre on escalated issues – where required
9. Approve our loyalty programme requests
10. Liaise with Call Centre on any resolution trade enquiries
11. Provide Club Royal support for escalations and queries on Accounts
12. Auditing support for general booking claims
13. Salesforce Support for Account updates
14. Invoice uploads for coop marketing

QUALIFICATIONS AND EDUCATION

• Minimum 1 year working in a sales support function role
• Travel industry experience desired but not essential
• Troubleshooting skills required to support Trade Partner issues across Trade Platforms
• Required to learn internal systems
• Provide customer service support to enquiries

INTERNAL/ EXTERNAL RELATIONSHIPS

• Sales Administration Executives
• Sales Administration Manager
• Revenue Relationships Manager
• Sales Enablement Director
• Trade Loyalty Executive
• Trade Marketing Team
• Key Account Managers UK&IE
• Sales Development Managers UK&IE
• Training Manager

OTHER DETAILS
Full time Monday – Friday 9:00am – 5:30pm
Permanent

WHAT WE OFFER

At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.

We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression. Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.

With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. We currently work a combination of days in the office and work from home.

Come join the team - Journey with us, succeed with us, grow with us.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

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