Sales Admin Support

Dhl International (Uk) Limited; Luton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus

Generous annual leave

Excellent pension

Life assurance

Job summary

DHL Express in Luton is seeking a Sales Administration Support for a 12-month fixed-term contract. You will support sales operations, manage relationships with existing customers, and work with internal stakeholders to ensure a high-quality customer experience.

This role involves day-to-day account management, processing stock requests, assisting with promotional programmes, and data reporting. Strong communication and MS Office skills are essential.

Qualifications

• Strong written and verbal communication
• Excellent customer service focus
• Strong problem-solving and analytical abilities
• High level of accuracy and attention to detail
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint and Access
• Ability to manage multiple priorities and work effectively in a busy environment

Responsibilities

• Manage day-to-day relationships with existing customer accounts
• Support the growth and development of customer business portfolios
• Provide comprehensive sales and administrative support
• Resolving customer queries and issues efficiently
• Maintaining accurate customer data within Oracle and Salesforce systems
• Working independently on a variety of projects and initiatives while supporting wider business objectives

Skills

Communication

Customer service

Problem solving

Attention to detail

Multitasking

Education

GCSE English and Maths

Tools

Excel

Word

Outlook

PowerPoint

Access

Job description

Sales Administration Support 12-Month Fixed Term Contract Location: Luton Service Centre, Dunstable, LU5 5TA

Are you looking for your next development opportunity within DHL Express? We have an exciting 12-month fixed term contract opportunity for an ambitious and customer-focused colleague to join our Sales team as a Sales Administration Support. This is an exciting opportunity for someone who enjoys building strong customer relationships, solving problems, supporting sales growth, and working in a fast-paced environment where no two days are the same.

The Role

As a Sales Administration Support colleague, you'll play a key role in supporting our sales operation and managing relationships with existing customers. You'll work closely with customers and internal stakeholders to ensure a high-quality experience while identifying opportunities to grow customer accounts and drive business success.

What You'll Be Doing

• Managing day-to-day relationships with existing customer accounts
• Supporting the growth and development of customer business portfolios
• Providing comprehensive sales and administrative support
• Resolving customer queries and issues efficiently
• Managing and coordinating operational issue resolution
• Processing stock requests and new item set-ups
• Supporting sales and marketing initiatives, including custom catalogues and promotional programmes
• Preparing and managing purchase agreements
• Conducting basic data analysis and reporting
• Identifying upselling and cross-selling opportunities
• Maintaining accurate customer data within Oracle and Salesforce systems
• Working independently on a variety of projects and initiatives while supporting wider business objectives

What We're Looking For

Essential Skills

• Strong written and verbal communication skills
• Excellent customer service focus
• Strong problem-solving and analytical abilities
• High level of accuracy and attention to detail
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint and Access
• Ability to manage multiple priorities and work effectively in a busy environment

Experience & Qualifications

• GCSE Grade A-C (or equivalent) in English and Maths
• Experience within sales support, administration, customer service, account management or a similar environment would be advantageous

What You'll Receive

At DHL Express, we recognise and reward the contribution of our people. In return, we offer:

• Competitive salary
• Performance-related bonus opportunities
• Generous annual leave entitlement that increases with service
• Excellent company pension scheme
• Life assurance
• Enhanced maternity pay
• Generous company sick pay
• Access to a wide range of employee benefits and discounts, including retail, entertainment and gym memberships
• Cash dental plans and health assessment options
• Employee Assistance Programme and wellbeing support
• Mental Health First Aiders
• Outstanding training and development opportunities
• Strong culture of internal promotion and career progression

Why Join DHL Express?

People are at the heart of everything we do. We are proud of our award-winning culture, diverse workforce and commitment to helping our colleagues reach their full potential. If you're looking for an opportunity where you can make an impact, develop your career and be part of a global success story, we'd love to hear from you.

Our Commitment to Diversity and Inclusion

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice DHL International (UK) Ltd acts as a "Data Controller" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.