Sales Admin Executive

Scarlet; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading financial technology company as a Sales Admin Executive in London. You will support Business Development Managers in delivering exceptional customer service and managing inquiries efficiently, while also engaging with various internal teams to enhance client interactions and satisfaction.

Benefits

Hybrid working

Competitive bonus scheme

Flexible benefits budget

Around the World scheme

Mental wellbeing support

Learning and development budget

Private health care

Life insurance and Income Protection

Matched pension contributions

25 days holiday plus additional days

Qualifications

• Strong communication skills and resilience required.
• Experience in managing stakeholder relationships.
• Problem-solving expertise needed.

Responsibilities

• Manage BDM inbox and respond to all queries the same day.
• Monitor missed calls and voicemails, calling back within 2 hours.
• Assist with training new BDMs on inbox management.

Skills

Excellent communications skills

Stakeholder Management

Problem solving

Driving own performance

Resilience

Knowledge of the market

Knowledge of Competitors

Job description

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

The Sales Admin Executive will contribute to the delivery of the customer-facing sales strategy (including telephony, major accounts and supporting web queries). Contributes to the engagement of clients and advisors through effective management of queries, ensures and maintains data quality and accuracy within CRM and delivers best-in-class service quality in line with SLAs.

What you’ll do:

This role supports the Sales function by assisting Business Development Managers (BDMs) and the wider leadership team. You will play a key part in delivering excellent customer service by providing necessary sales materials, directing queries to the appropriate teams, and managing the general inbox with professionalism and efficiency. Your contribution will help ensure a seamless experience for both advisers and direct clients.

You’ll also be responsible for building and maintaining strong relationships with both internal and external stakeholders. This includes working closely with teams such as Marketing, CRM, Operations, Product, and partner Banks to share insights, trends, and feedback that help improve business processes. Communicating clearly and regularly with the Business Development Team Leader will be key, particularly when presenting data, setting expectations, and reporting on sales performance. Additionally, you will contribute to the development and success of the wider Sales team through ongoing feedback, one-to-one sessions, and participation in appraisals.

Your responsibilities will include:

• BDM Inbox: To ensure the BDM inbox is maintained daily and we respond to all queries on the same day to ensure high client satisfaction and ensuring out partners and advisers are provided with all the assistance they need.

• Missed calls and voicemails: To ensure all missed calls are monitored and called back within 2 hours, and then logged to ensure we are treating clients with the highest standard of customer service.

• Communication: High quality of written and verbal communication with external partners, clients and internally too

• Function growth: To provide front-line insight to the function to assist the BDMs daily and management to effectively assist our function and clients.

• Illustrations: Assist the BDMs in creating illustrations for our clients and responding to any queries for illustration that come into the BDM inbox within SLAs

• Tasks: To ensure the timely response to all task created for the function either by them self or directing to the relevant BDM.

• Case management: To ensure that all cases and leads are allocated and created with in the SLAs set by the function.

• Satisfaction scores: Ensuring our clients and advisers are looked after in the correct manner to maintain high trust pilot scores and to keep complaints and poor scores to a minimum.

• Training: Assisting the team leads with training of new BDMs showing the how to manage the inbox, create illustrations and best practice with case management
• CAR reporting: In addition to the missed calls and voicemails, ensure to update confluence with the daily CAR rates to assist the function hit our target.

What you’ll bring:

• Excellent communications skills

• Stakeholder Management

• Problem solving

• Driving own performance

• Resilience

• Knowledge of the market

• Knowledge of Competitors

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.