Sales Account Manager | QEII

Levy; Greater London; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary with bonus

23 days annual leave

Healthcare & wellbeing

Mental health support

Family benefits

Discounts & perks

Pension & Life Assurance

Career development

Meals on duty

Descrizione del lavoro

Levy UK & Ireland is seeking a motivated Sales Account Manager for QEII Centre in Central London. You will drive venue bookings, catering revenue and client partnerships, delivering tailored proposals and engaging with corporate and agency clients.

You will manage enquiries, conduct venue show rounds, and ensure accurate CRM records while maintaining a high standard of customer service and compliance with health and safety guidelines.

Competenze

• Self-motivated and driven to succeed in a sales role.
• Proven experience in a similar Sales role in events/venues.
• Self-confident, approachable, able to prioritise and stay organised.
• Excellent written and verbal communication skills.
• Computer literate with knowledge of CRM systems.
• Strong communication and interpersonal skills.
• Commitment to Health & Safety guidelines in the workplace.

Mansioni

• Act as ambassador for QEII Taste within the commercial team and build relationships with the Taste team.
• Sell QEII Centre facilities to corporate and agency markets to hit room hire and catering revenue targets.
• Handle client enquiries promptly and maintain accurate CRM records.
• Prepare informative, bespoke proposals meeting client objectives.

Conoscenze

Self-motivated

Sales experience

Self-confident

Written & verbal communication

CRM systems

Interpersonal skills

Health & Safety compliance

Strumenti

CRM systems

Descrizione del lavoro

Job Title

QEII Sales Account Manager

Responsible to

Head of Sales

Location

OEII at the QEII Centre

Department

Sales/ Marketing

Competitive salary + excellent benefits including healthcare, wellbeing support, 20 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

The QEII Centre is the largest dedicated conference and exhibition space in Central London and we are looking for an enthusiastic Sales Account Manager with an eye for customer service and a passion for building customer relationships.

You will be responsible for the selling of the facilities at QEII Centre to the corporate and agency market, employing sales skills to achieve room hire and catering spend revenue targets. You will be responsible for the research of clients and events to follow up whilst utilizing proactive skills and maintaining high levels of client satisfaction.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Sales Account Manager - The Role

• Act as an ambassador for QEII Taste within the commercial team, maintaining strong understanding of catering options and building effective relationships with the Taste team through the venue.
• To professionally and effectively employ sales and account management skills to achieve targeted room hire revenue and catering spend from both core (conference and meetings) and non-core events (all other events including dinners, fashion shows, product launches etc.)
• To act as the first point of contact for clients enquiring about using the Centre; handling incoming enquiries in a friendly, professional and efficient manner according to BDRC guidelines and ensuring that all information is accurately captured on the CRM system.
• To prepare informative bespoke proposals that fully meet the client’s objectives and brief.
• To follow up all enquiries within the required time frames recording the details on the CRM system.
• To conduct engaging, informative show rounds of the venue, selling the full range of services including catering and AV and giving the client confidence that the Centre is the best choice of venue for their event.
• To negotiate within defined parameters where necessary gaining confirmation from the client that they wish to proceed.
• To prepare contracts and all necessary paperwork for the event.
• To arrange and attend a handover meeting to pass the client on to the operational team.
• To undertake proactive research and activity to gain new clients for the Centre.
• To expand and maintain an accurate and current UK client database.
• Represent the QEII Centre at tradeshows and conferences following up all leads within agreed time-scales.
• Advise Head of Sales regarding client feedback/comments relating to product content and pricing as well as Centre performance.
• To ensure contracted client events are handed over to Event Management and Operational teams with a comprehensive analysis of client needs, objectives and potential secondary sales opportunities
• Participate in sales team and management team workshops and business management and planning forums and activities.
• Maintain accurate records of all contacts with clients and associated CRM systems.
• Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing.
• To actively upsell each event to maximise profitability and sales
• Forecasting projected sales for each event and updating on a regular basis for weekly forecast meetings
• Oversee inbox management, ensuring all enquiries receive a timely and professional response within established service standards (typically within 24 hours)
• Support the Head of Sales in optimising diary and schedule management, ensuring alignment with demand patterns and departmental priorities. Promote transparent dialogue with management and lead through example in applying new policies.
• Act as the Departmental Trainer, leading the onboarding and training of new team members.
• Cover for the Head of Sales during absences, maintaining operational oversight and team performance.
• Act as the Venue Healthcare Champion, overseeing compliance, training, and best-practice implementation related to venue healthcare standards
• Manage the Cvent platform, with responsibility for system oversight, optimisation, and user assistance
• Support the Head of Sales by managing additional requests and providing assistance when needed.

What We're Looking For

• Self-motivated
• Proven experience in a similar Sales role
• Self-confident approachable individual who can prioritise, excellent organisation and time management skills
• Excellent written and verbal communication skills
• Computer literate with knowledge of CRM systems
• Strong communication and interpersonal skills
• To maintain a positive attitude to Health & Safety in carrying out personal responsibilities and to co-operate with the Health & Safety/local rules/codes of practice relating to Health & Safety matters

What You'll Get In Return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.

Levy UK + Ireland is part of Compass Group UK & Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

Together, we create unforgettable experiences - and shape the future of hospitality.

Job Reference: com/0411/68683001/52065007/SU #LevyUK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our streng