Salcombe Crew Team Lead (Fixed Term, Part-Time)

FATFACE; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company is seeking a Crew Team Leader in Bristol to manage store operations and deliver exceptional customer service. This role involves leading a team, resolving customer issues, and ensuring compliance with policies. The ideal candidate will have strong leadership skills and a passion for retail.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance (employee-funded)

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Proven leadership skills and peer respect.
• Experience in customer service is essential.
• Excellent interpersonal and organizational skills.

Responsibilities

• Provide exceptional service and assist customers.
• Manage daily store operations and team delegation.
• Ensure compliance with policies and health & safety standards.

Skills

Leadership

Customer Service

Communication

Time Management

Teamwork

Job description

Who are we?

For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion aren’t just aspirations but standards. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview:

As a Crew Team Leader, you are part of the management team with clearly defined roles and responsibilities to ensure the safe operation of the store, manage the team, and deliver excellent service.

Role Responsibilities:

• Provide exceptional service by using your knowledge to help customers find the best products for in-store and multi-channel sales.
• Resolve customer issues effectively and promptly at store level.
• Ensure efficient service at the tills, processing POS transactions and thanking customers.
• Build customer loyalty through opt-in at the POS, creating 'Customers for Life'.
• Delegate and demonstrate tasks to team members while managing daily store operations.
• Understand retail business metrics such as reports and data analysis to inform decisions.
• Maintain store presentation according to visual guidelines, including product display, replenishment, housekeeping, and seasonal setups.
• Ensure compliance with policies, procedures, loss prevention, and health & safety standards in the absence of management.
• Stay updated on products, promotions, and activities, implementing changes as needed.

Role Competencies:

• Proven leadership skills and peer respect as a team leader.
• Experience in customer service is essential.
• Experience with POS management, banking procedures, and meeting deadlines.
• Excellent interpersonal, organizational, and communication skills.
• A positive, collaborative attitude with confidence to take initiative.
• Ability to work under pressure, learn quickly, and retain information.
• Strong team player with a proactive approach.
• Excellent time management skills.
• Passionate commitment to the brand.

Benefits of working with us:

• 25 days holiday plus bank holidays (pro-rata).
• Generous monthly discount allowance.
• Perkbox platform with discounts, wellbeing content, and more from day one.
• Access to THRIVE learning system with thousands of resources from day one.
• Dental insurance (employee-funded).
• Pension scheme.
• 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles).
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer-a-friend scheme.

If this sounds like the opportunity for you, apply today!