Salcombe Crew Team Lead

FatFace; Bristol; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retailer in the UK is seeking a Crew Team Leader for their Salcombe location. The role involves managing the store, delivering exceptional customer service, and overseeing daily operations. Ideal candidates will have leadership experience and a proactive attitude. Join a company that values style, positivity, and inclusivity. This is a part-time fixed-term position offering a variety of benefits.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Access to THRIVE learning system

Qualifications

• Proven leadership skills and peer respect.
• Experience in customer service is essential.
• Excellent interpersonal, organizational, and communication skills.

Responsibilities

• Provide exceptional service, utilizing knowledge to help customers find suitable products.
• Resolve customer issues effectively and promptly.
• Build customer loyalty through opt-in at the POS.

Job description

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Role: Crew Team Leader

Location: Salcombe

Contract Type: Fixed Term (12 months), Part-Time (12 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and our values.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview:

As Crew Team Leader, you will be part of the management team with responsibilities to ensure the safe running of the store, manage the team, and deliver excellent service.

Role Responsibilities:

• Provide exceptional service, utilizing your knowledge to help customers find suitable products both in-store and across sales channels.
• Resolve customer issues effectively and promptly at store level.
• Offer attentive service at the tills, processing POS transactions and thanking customers.
• Build customer loyalty through opt-in at the POS.
• Delegate tasks and oversee daily store operations.
• Understand commercial aspects like reading reports, analyzing data, and making decisions.
• Maintain visual standards through product presentation, replenishment, and store upkeep.
• Ensure compliance with policies, loss prevention, and health & safety protocols in the absence of management.
• Stay updated on products, promotions, and implement changes as needed.

Role Competencies:

• Proven leadership skills and peer respect.
• Experience in customer service is essential.
• Experience with POS management, banking procedures, and meeting deadlines.
• Excellent interpersonal, organizational, and communication skills.
• Positive, proactive attitude with initiative-taking ability.
• Ability to work well under pressure and learn quickly.
• Team-oriented with a passion for the brand.

Benefits of working with us:

• 25 days holiday plus bank holidays (pro-rata)
• Generous monthly discount allowance
• Perkbox platform with discounts, wellbeing content, and more
• Access to THRIVE learning system from day one
• Dental insurance (employee funded)
• Pension scheme
• EAP support around the clock
• Sick pay allowances
• Sabbatical leave in line with service
• Enhanced family-friendly policies, e.g., maternity leave
• Refer a friend scheme