Sage X3 Support Consultant - Hybrid in Fleet)

eRecruitSmart; Fleet; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A technology support company is seeking a Sage X3 Support Consultant. This role focuses on resolving customer issues with Sage X3 ERP, supporting software solutions while providing excellent customer service. Candidates should have experience in customer support and ERP systems. The position offers a competitive salary and hybrid working conditions in Fleet, England.

Benefits

25 days holiday

Healthcare Cash Plan

Employee Assistance Programme

Volunteering Leave

Discretionary paid sick leave

Qualifications

• Customer support experience in resolving software issues.
• Hands-on experience with ERP systems, ideally with Sage X3.
• Proficient in Microsoft Excel at an intermediate level.

Responsibilities

• Assess customer issues and business impact, assigning priority levels.
• Provide exceptional customer service, fostering loyalty and advocacy.

Skills

Customer support experience

Experience with Sage X3

Software testing and troubleshooting

Microsoft Excel proficiency

Interpersonal communication skills

Time management and prioritization

Methodical problem-solving

Education

Certification in software quality analysis

Job description

Overview

An excellent opportunity has arisen for a dedicated Sage X3 Support Consultant to join our clients' team, where you'll play a key role in supporting their customers by resolving issues with Sage X3 ERP, Sage Intacct, and their proprietary X3CloudDocs solution and plugins. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.

What to apply for the role

To apply for the role of Sage X3 Support Consultant you must have:

• Customer support experience in resolving software issues
• Experience of Sage X3 customer support
• A car and driving licence, able to commute daily to GU52
• Right to live and work in the UK on an unrestricted basis

What you'll be doing

• Accurately assess customer issues and business impact, assigning appropriate priority levels.
• Demonstrate strong call management skills, handling quick wins, urgent issues, and ongoing reprioritisation.
• Record details, accurate information and track all support calls from initiation to resolution.
• Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.
• Provide clear documentation of issues and resolutions to support future problem-solving.
• Identify and address recurring issues, collaborating with the team to implement lasting solutions.
• Exercise commercial awareness, recognising and progressing opportunities with professionalism.
• Deliver exceptional customer service, fostering loyalty, advocacy, and business growth

What we're looking for

• Strong expertise in software testing, troubleshooting and quality assurance.
• Hands-on experience with ERP systems, ideally Sage X3.
• Solid understanding of manufacturing and distribution business processes.
• Proficient in Microsoft Excel (intermediate level) and other MS Office applications.
• Demonstrates methodical problem-solving and a high attention to detail.
• Excellent interpersonal and communication skills, able to simplify technical concepts for users.
• Provides exceptional customer service, consistently going the extra mile to support users, showing empathy and professionalism under pressure.
• Strong time management and prioritisation skills, effective under tight deadlines.
• Works well independently and collaboratively, sharing knowledge and solutions.
• Committed to continuous learning and expanding product knowledge, certification in software quality analysis preferred.

Rewards

Working at this company you'll join a great team of professionals who are passionate about adding value to their customer's businesses. On offer is:

• A competitive starting salary
• 25 days holiday
• Healthcare Cash Plan
• Employee Assistance Programme
• Volunteering Leave
• Discretionary paid sick leave
• Hybrid working
• Working in leafy Church Crookham (GU52 0RJ) with free car parking available

The company

Our client's mission is to enable their customers to unlock their business potential via Sage X3 Enterprise Resource Planning software and are the longest standing Sage X3 business partner in the UK, with over 450 years combined expertise in the sale, implementation, development and support of Sage X3. Helping their customers grow and evolve their business and arming them with the tools and skills to perform at their best is at the heart of what they do.

Applying

Please note that eRecruitSmart is advertising the role of Sage X3 Support Consultant, on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work and reside in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!