Safety & Security Team Member

Clermont Hotel Group; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Pension

Healthcare

Staff discounts

Job summary

The Cumberland is seeking a Safety & Security Team Member to protect guests, team members and property in a busy central London hotel. You’ll perform floor walks, report incidents, and respond calmly to ensure a secure guest experience.

We value service-oriented professionals who can connect with guests, stay composed under pressure, and work collaboratively with colleagues to maintain safety and hospitality standards across a vibrant hotel environment.

Qualifications

• Passion for delivering high levels of service in hospitality.
• Ability to connect with guests and provide support across interactions.
• Stay composed and professional when addressing incidents and inquiries.
• Careful follow-through to document safety procedures and actions.
• Willingness to work with colleagues to create a safe, welcoming environment.
• Comfort in a fast-paced service setting and flexibility to change.

Responsibilities

• Conduct regular area checks to ensure safety and security.
• Investigate incidents or queries, document outcomes, and communicate clearly.
• Maintain a calm, welcoming demeanor to ensure a positive guest experience.

Skills

Customer service

Guest relations

Calm under pressure

Attention to detail

Team player

Adaptability

Hospitality mindset

Customer-facing experience

Job description

Contract: Full Time
Payment: Hourly
Salary: £14.35 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

Are you a dedicated security professional with a passion for ensuring the safety and well-being of our guests and team members? Do you excel at building valuable relationships while delivering exceptional customer service? If you thrive in a dynamic environment and are committed to creating a secure and welcoming atmosphere, we would love to hear from you!

As a Safety & Security Team Member, you will play a crucial role in safeguarding our property, team members, and guests. Your responsibilities will include conducting regular floor walks, investigating and documenting any incidents or queries, and responding with a calm and professional demeanor to ensure the best possible guest experience. Your commitment to transparency and attention to detail will contribute to maintaining a secure environment for all.

What you’ll bring

• A genuine passion for delivering the highest levels of service, ensuring every guest feels safe and valued.
• An ability to connect with people, demonstrating understanding and support in all interactions.
• A natural ability to remain composed and professional when addressing incidents, ensuring that resolutions are handled effectively.
• A keen eye for detail, ensuring that all safety protocols are followed and documented accurately.
• A collaborative spirit, eager to work alongside colleagues to create a safe and welcoming environment.
• The ability to navigate a fast-paced service environment, remaining flexible and open to change.
• A demonstrable desire to pursue a career in hospitality, contributing to the overall guest experience.
• Previous experience in a customer-facing role within a fast-paced service environment is a plus.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.