Safety & Security Team Leader -Nights

The Cumberland; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Staff areas for breaks

Wholesome meals on duty

Pension

Healthcare schemes

Job summary

The Cumberland, located between Oxford Street and Marble Arch, seeks a Safety & Security Team Leader to safeguard guests, staff and the property. You will lead the team, enforce safety policies, and maintain a secure, welcoming environment in a premier hotel setting.

Responsibilities include audits, cross-department collaboration, and emergency leadership, with a focus on exceptional service and safety compliance in a bustling London hotel.

Qualifications

• Experience in safety, security, or hospitality environments.
• Strong leadership and team-motivation abilities.
• Calm, decisive problem-solving under pressure.
• Excellent communication and collaboration across departments.

Responsibilities

• Lead Safety & Security team to maintain high standards of care and vigilance.
• Oversee safety policies and procedures hotel-wide.
• Monitor/address safety or security risks; ensure swift resolution.
• Perform audits and training to ensure health, safety, and security compliance.
• Collaborate with other departments to ensure seamless guest experience.
• Act as contact for emergencies, guiding team with calm decisions.

Skills

Leadership

Safety & security experience

Hospitality experience

Calm under pressure

Communication

Job description

Contract: Full Time
Payment: Hourly
Salary: £17.43 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you’ll be doing

As Safety & Security Team Leader, you’ll be responsible for leading the team that ensures the safety, security, and well-being of our guests, team members, and property. Your leadership will create a welcoming and secure environment where extraordinary hospitality can thrive.

You’ll combine practical expertise with a proactive approach to anticipate and address potential risks, ensuring compliance with safety regulations while protecting what matters most – our people, our guests, and our hotel.

• Leading and motivating the Safety & Security team to deliver exceptional standards of care and vigilance.
• Overseeing the implementation of safety policies and procedures across the hotel.
• Monitoring and addressing potential safety or security risks, ensuring swift and effective resolution.
• Conducting regular audits and training to ensure compliance with health, safety, and security regulations.
• Collaborating with other departments to ensure a seamless guest experience, even in challenging situations.
• Acting as a point of contact for emergencies, guiding the team with calm and confident decision-making.

What you’ll bring

• Strong leadership skills, with the ability to inspire and guide your team.
• Experience in safety, security, or a similar environment – ideally in hospitality.
• A calm and decisive approach to problem-solving, even under pressure.
• A keen eye for detail to identify risks and ensure compliance.
• A genuine passion for providing extraordinary service while maintaining safety and security.
• Excellent communication and collaboration skills to engage with team members, guests, and external partners.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.