Safety Insights Engagement Lead (NHS AfC: Band 7) - Patient Safety - Health Services Safety Inv[...]

Health Services Safety Investigations Body; Poole; Remote; GBP 46,000 - 53,000; Full time

Job summary

An exciting opportunity awaits as a Safety Insights Engagement Lead with a forward-thinking organization dedicated to enhancing patient safety. In this pivotal role, you will lead innovative engagement initiatives, ensuring the voices of patients and healthcare staff drive meaningful improvements. Your expertise in stakeholder management and data analysis will be crucial as you develop strategies to amplify diverse community voices. Join a dynamic team committed to creating a positive and inclusive workplace where your contributions will make a real difference in healthcare safety. This role offers the chance to work flexibly and impactfully in a vital area of public health.

Qualifications

• Experience in patient and public engagement in healthcare.
• Strong understanding of safeguarding and healthcare landscape.

Responsibilities

• Operate external platforms for receiving safety concerns.
• Develop stakeholder engagement plans for safety investigations.
• Evaluate effectiveness of patient engagement across the organization.

Skills

Stakeholder Management

Communication Skills

Engagement Strategies

Data Analysis

Safeguarding Knowledge

Qualitative Research

Quantitative Research

Psychological Resilience

Education

Degree in relevant subject

Job description

Main area Patient Safety Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 065-HSSIB7126327

Employer Health Services Safety Investigations Body Employer type NHS Site Home Based Town Poole Salary £46,148 - £52,809 per anum Salary period Yearly Closing 05/05/2025 23:59

Safety Insights Engagement Lead

NHS AfC: Band 7

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Job overview

Safety Insights Engagement Lead

An exciting opportunity has arisen to join the Health Services Safety Investigations Body (HSSIB) as our Safety Insights Engagement Lead.We are an independent arm's length body of the Department of Health and Social Care and we carry out independent safety investigations to make a real difference to patient safety.

We investigate patient safety concerns across the NHS in England and in independent healthcare settings where safety learning could also help to improve NHS care.

We are seeking an individual who thrives in a forward-thinking environment – bringing new ideas, insights-driven approaches, and a deep understanding of engagement in healthcare. You will ensure the voices of the public and healthcare staff drive meaningful change and are embedded in our investigatory work.

You will have:

• An excellent eye for detail, and understanding of healthcare, to support HSSIB to respond to patient safety concerns in the most effective and efficient way we can
• An excellent understanding of safeguarding
• Exceptional communication and stakeholder management skills
• A strategic mindset with proven expertise in patient, family and carer engagement and insight generation
• A passion for amplifying the voices of diverse communities
• Experience designing and delivering innovative engagement initiatives
• Experience of trauma-informed engagement
• Psychological resilience

Main duties of the job

• Effectively operate our external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff as our ‘front door’
• Respond to all concerns and ensure that all communication is of the most professional standards
• Develop insight-gathering approaches using qualitative and quantitative best practice methods
• Maintain robust audit trails of intelligence received by HSSIB
• Identify risks and escalate safeguarding concerns
• Develop stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
• Develop and deliver innovative engagement approaches that enhances patient and public involvement in our investigations
• Ensure engagement activities are inclusive, impactful, and drive improvements
• Improve our systems and approaches to generate patient safety insights.
• Evaluate the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.

Working for our organisation

Our people

In order to be successful in our goal of providing professional, high quality healthcare safety investigations and education to the system we understand our people are at the heart of this. The NHS is building a culture that is positive, compassionate, and inclusive – and we all have our part to play.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people.

To ensure this we are committed to equality of opportunity for all staff and welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that the vacancy may close early if we receive sufficient applications to shortlist before the advertised closing date.

Detailed job description and main responsibilities

HealthServicesSafetyInvestigationsBody (HSSIB)

JobDescription

Job Title

Safety Insights Engagement Lead

Directorate

HealthServicesSafetyInvestigations Body

Department/Team

Investigations and Insights

Location

Home Based

Grade

AfC Band 7

Head of Patient Safety Insights

Permanent, full-time

Job Summary/ Purpose

The Healthcare Safety Investigation Branch (HSIB) was formed in 2017 with the aim to improve patient safety across the healthcare sector by carrying out expert investigations to determine the causes of accidents and serious incidents, and to make safety recommendations intended to prevent recurrence and to improve safety across the healthcare system. Each year HSIB publishes approximately 30 new reports, following investigations into an incident or issue, and issue safety recommendations to a wide range of bodies and organisations.

The Health and Care Act 2022 established HSSIB as the Health Services Safety Investigations Body (HSSIB), a fully independent arm’s-length body from October 2023.

The Safety Insights Engagement Lead will work in the Investigation and Insights team, reporting to the Head of Patient Safety Insights. The postholder will effectively operate the ‘front door’ to our organisation, responsible for the external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff. It is essential that the postholder is an advocate for inclusive and meaningful engagement with a wide range of stakeholders.

As a Safety Insights Engagement Lead, the post holder will work as part of a dynamic team delivering an effective service and supporting Analysts and Investigators, to promote and publicise improvements in the safety of care provision.

JobRoleand Duties

Main responsibilities

• Effectively operate our external facing platforms for receiving safety concerns from patients, members of the public and healthcare staff as our ‘front door’
• Respond to all concerns and ensure that all communication is of the most professional standards. Communication may be via email, Teams, phone calls, stakeholder meetings and in-person focus groups.
• Develop insight-gathering approaches using qualitative and quantitative best practice methods
• Maintain robust audit trails of intelligence received by HSSIB
• Identify risks and escalate safeguarding concerns
• Develop stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
• Develop and deliver innovative engagement approaches that enhances patient and public involvement in our investigations
• Ensure engagement activities are inclusive, impactful, and drive improvements
• Improve our systems and approaches to generate patient safety insights.
• Evaluate the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.

Key Accountabilities

Operational

• Effectively operating our external facing platforms for receiving safety concerns from patients, families, members of the public and healthcare staff
• Responding to all patient safety concerns and ensuring that all communication is of the most professional standards
• Maintain robust audit trails of intelligence received by HSSIB
• Identifying and escalating safeguarding concerns
• Developing stakeholder engagement plans for our safety investigations, such as roundtables with national organisations
• Evaluating the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting.

Information Management

• Ensure that all communication and reports are factual and evidence based.
• Analyse, interpret and present highly complex and sensitive data to highlight issues, risks and support decision making.
• Ensure data and information gathered is managed, stored and disposed of in accordance with information governance requirements
• Provide guidance to stakeholders to ensure information management requirements are met
• Preserve the confidence in the HSSIB’s investigatory and reporting process in accordance with its statutory obligations

Working Relationships

• Display highest levels of professional credibility and integrity.
• Work closely with colleagues across HSSIB to establish effective two-way mechanisms for sharing knowledge and intelligence in a timely and efficient way to support the delivery of HSSIB’s objectives.

Person specification

Qualifications

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• Demonstrable knowledge of the healthcare landscape
• Demonstrable knowledge of safeguarding

Skills

• Demonstrable experience developing insight-gathering approaches using qualitative and quantitative best practice methods
• Demonstrable experience in patient and public engagement in healthcare
• Exceptional communication and stakeholder management skills

Values

• Strong personal and professional commitment to working inclusively, celebrating difference and promoting the E,D and I agenda
• A passion for amplifying the voices of diverse communities

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered.

When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Please note that we currently do not accept applications via recruitment agencies.

The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team.

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