Safety, Health & Environment Systems Developer

Network Rail; Milton Keynes; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Flexible/hybrid working

28 days annual leave + statutory days

Train ticket discounts

Defined benefit pension

Train ticket subsidy 75%

Travel loan

Volunteer leave

Job summary

Network Rail in the United Kingdom seeks a technical support specialist to help manage Safety, Health & Environment systems. You will handle helpdesk requests, work with suppliers to investigate issues, and test system updates to ensure reliability and improvements across the platform.

The role emphasises training, user guidance, and close collaboration with business stakeholders to ensure processes stay effective and aligned with industry changes.

Qualifications

• Experience with Microsoft Power Platform and Power Apps.
• Background in system support or helpdesk roles.
• Strong communication skills and a customer-focused approach.
• Ability to manage multiple priorities and build relationships with stakeholders.
• Experience in rail industry is advantageous but not essential.

Responsibilities

• Provide support for Safety, Health & Environment systems and resolve user queries.
• Coordinate with suppliers to investigate issues and test system updates.
• Deliver training and create user guidance for system tools.
• Support continuous improvement projects and ensure systems are reliable and fit for purpose.

Skills

Power Platform

Power Apps

System support

Communication skills

Stakeholder management

Tools

Microsoft Power Platform

Helpdesk tools

Job description

Who We Are

IRC2364629

Duration : Permanent

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.

Some of our great benefits:

• Flexible/hybrid working arrangements considered.


• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.


• Discounts at stations with your Network Rail pass.


• Defined benefit pension scheme


• 75% subsidy on train tickets.


• Interest‑free travel loan for train and car park season tickets.


• Volunteer leave to make a positive impact.

About the role

What does the average day look like?

In this varied role, you'll provide support for our Safety, Health & Environment systems, helping colleagues resolve queries and get the most from the tools they use every day. Responsibilities include managing helpdesk requests, working with suppliers to investigate issues, testing system updates and enhancements, and supporting the delivery of improvement projects.

You'll also create user guidance, deliver training, and work closely with stakeholders across the business to ensure our systems remain effective, reliable, and fit for the future. As part of a small specialist team, you'll play a key role in driving continuous improvement during an exciting period of industry change.

A little bit about the team...

You'll be joining a small, supportive team of three, led by the SHE Systems Manager, that plays a key role in maintaining and improving the organisation's Safety, Health & Environment systems. Working closely with colleagues across the business, the team provides expert support, delivers system enhancements and helps ensure users get the most from the tools available to them.

It's an exciting time to join, with significant industry change on the horizon and opportunities to contribute to projects that will help shape the future of SHE systems. The team works collaboratively, values fresh ideas and is always looking for ways to improve processes, making it a great environment for someone who enjoys problem‑solving, continuous improvement and working with a wide range of stakeholders.

We encourage you to review our Safety Vision , as safety is an important part of the culture at Network Rail

Your experience and skills

Who are we looking for?

We're looking for someone who enjoys solving problems, supporting users, and improving systems. Experience with Microsoft Power Platform, particularly Power Apps, would be beneficial, along with a background in system support, helpdesk, or a similar technical role.

The ideal candidate will have strong communication skills, a customer-focused approach, and the ability to manage multiple priorities while building effective relationships with stakeholders and suppliers. Experience of Health, Safety and Environment systems or the rail industry is advantageous, but not essential.

• An understanding of Health and Safety systems and data processes


• Good communication skills and a customer focussed approach


• Experience of software development technologies, primarily Microsoft Power Platform


• Experience of scheduling and managing multiple workstreams