Safety and Support Officer

Falmouth University; Penryn; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employer Pension Contribution up to 10

26 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership

Enhanced Maternity/Paternity Pay

Cycle Scheme & Home & Tech Scheme

Vivup Lifestyle Discounts

Job summary

Falmouth Exeter Plus is recruiting a Safety and Support Officer to join our Safety and Support Team. You will help create a safe, welcoming environment across Cornwall campuses, working with students, staff, visitors and emergency services.

The role blends campus safety with welfare support, including patrols, incident response, and assisting with evacuations. You will handle CCTV and access control, support with parking, and provide after-hours assistance on a 4-on/4-off night shift pattern.

Responsibilities

• Conducting foot and vehicle patrols across campus and off-site accommodation
• Responding to incidents, alarms, emergencies and welfare concerns
• Providing compassionate support to students experiencing wellbeing or mental health difficulties
• Assisting with building evacuations, first aid incidents and emergency response procedures
• Monitoring and operating security systems including CCTV, SafeZone and access control systems
• Supporting with car parking enforcement and traffic management
• Assisting students and staff with access issues, lost keys and out-of-hours support requests

Job description

About The Role

We are seeking a Safety and Support Officer to join our dedicated Safety and Support Team at Falmouth Exeter Plus. In this role, you will play a vital part in helping to create a safe, supportive and welcoming environment across our Cornwall campuses, working closely with students, staff, visitors, emergency services and wider support teams to deliver an outstanding student and campus experience.

This is far more than a traditional security role. As part of a close-knit and highly respected team, you will combine proactive campus safety responsibilities with frontline welfare and pastoral support, helping students during challenging situations and contributing positively to campus life. No two shifts are the same, and you will have the opportunity to make a genuine difference to the wellbeing and safety of our university communities.

Key duties and responsibilities include:

• Conducting foot and vehicle patrols across campus and off-site accommodation
• Responding to incidents, alarms, emergencies and welfare concerns
• Providing compassionate support to students experiencing wellbeing or mental health difficulties
• Assisting with building evacuations, first aid incidents and emergency response procedures
• Monitoring and operating security systems including CCTV, SafeZone and access control systems
• Supporting with car parking enforcement and traffic management
• Assisting students and staff with access issues, lost keys and out-of-hours support requests

This is an excellent opportunity for someone who enjoys working in a people-focused environment where professionalism, empathy and teamwork are highly valued. The role offers the chance to work within a supportive team culture while developing valuable experience in campus safety, welfare support, conflict management and emergency response.

If you are calm under pressure, approachable, resilient, and passionate about making a positive impact, we would love to hear from you. Join us and help create an outstanding and supportive experience for our university community.

About You

The successful candidate will have relevant experience in customer-facing environments and dealing with challenging situations, with the ability to remain calm, professional and compassionate under pressure. You will have experience in delivering excellent customer service, good organisational skills, the ability to work effectively both independently and as part of a wider team and be able to work a night shift pattern.

You will also demonstrate strong judgement and decision-making skills, with the ability to assess situations quickly and respond appropriately to a wide range of safety, welfare and operational incidents. An understanding of confidentiality, safeguarding and data protection is essential, alongside a strong commitment to health and safety and service improvement.

We are particularly interested in candidates who can demonstrate:

• Experience of working in customer-facing roles and managing challenging interactions
• The ability to de-escalate difficult situations with empathy and professionalism
• Confidence in responding to welfare or wellbeing concerns appropriately
• The ability to produce accurate written reports and maintain clear records

For full details of the skills and experience required, please see the job description above.

This position is offered on a permanent, full-time basis, working an average of 42.46 hours per week on a 4 on and 4 off rotating night shift pattern, 19.30pm to 7.30am, to provide campus support, 365 days per year.

Due to the nature of this role, you will also be required to undergo a Standard Disclosure and Barring Service (DBS) check.

Please note that a full valid UK driving licence is required for this role.

The closing date for this position is Sunday 11 October 2026.

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

• -Employer Pension Contribution up to 10%
• - 26 days + 8 days bank holiday
• - Life Assurance
• - Subsidised Sports Centre Membership (Gym & Fitness Classes)
• - Enhanced Maternity/Paternity Pay
• - Cycle Scheme &Home & Tech Scheme
• - Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.