Safer Gambling Team Leader - 6 Month Fixed Term Customer Experience · Sunderland, UK ·

Tombola; Sunderland; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Safer Gambling Team Leader to foster a vibrant and responsible gaming environment. In this pivotal role, you will lead a team dedicated to player protection, ensuring compliance with regulatory standards while maintaining a fun atmosphere. Your responsibilities will include motivating your team, analyzing performance data, and managing training and onboarding processes. This is a unique opportunity to make a significant impact in a company that values inclusivity and encourages diverse backgrounds. If you are passionate about responsible gaming and team leadership, this role is perfect for you.

Qualifications

• Minimum 1 year of experience in a people management role is essential.
• Strong understanding of responsible gaming principles is desired.

Responsibilities

• Motivate your team and collate performance data.
• Conduct training and manage onboarding/offboarding processes.
• Participate in audits and handle complaints/escalations.

Skills

English language skills

People management experience

Experience in a regulated environment

Understanding of responsible gaming principles

Communication skills

Leadership skills

Job description

Remote – North East England

Hours: 40 hrs – 6 Month Fixed Term

Shift Pattern: To be discussed at interview. Please note that we operate on a 24/7 basis.

At tombola, we believe that every role has the power to create a positive impact. The Safer Gambling Team Leader role is more than just a job; it's your opportunity to set the stage for a vibrant and responsible gaming environment.

The Team Lead is responsible for Safeplay advisors and affordability team advisors (player relations team as known internally), and they also manage our shift leaders. Here, you'll be the driving force behind your team's journey to win together and create a place where every member feels free to be themselves and bounces with pride.

In your role, the assessment of internal procedures is vital. You'll ensure that our Safer Gambling practices are finely tuned to put the player first and protect our players from harmful gambling. It's a mission that requires precision and dedication, and we're here to support you every step of the way.

You'll work closely with our Compliance team, ensuring that we’re ahead of the game and always maintain regulatory requirements to create an environment where our players can enjoy the fun and excitement of our games with confidence. It's all about maintaining that perfect rhythm of compliance and entertainment.

Your responsibilities will include:

1. Motivate your team to new heights!
2. Collate & analyse performance data.
3. Produce quality control reports.
4. Support & share best practice across the Player Protection function.
5. People Management.
6. Training content creation & delivery.
7. Participate in internal/external audits.
8. Business update champion: Keeping up to date & sharing important updates with your team.
9. Complaints/escalations.
10. Take ownership of our staff survey, responding to anonymous people surveys.
11. Conduct monthly coaching.
12. Hold regular meetings with our team & well-being 1-2-1s.

In addition to the above you will also be responsible for:

1. Long Term Absence reviews & return to work planning.
2. Trainee probation reviews.
3. Crisis escalation.
4. Training.
5. Recruitment.
6. Onboarding/offboarding process management.

Skills we are seeking:

1. English language skills (Including reading, writing and speaking the language) are essential for this role.
2. A minimum of 1 year's experience within a people management role is essential.
3. Experience in a similar role in a regulated environment is desired.
4. Strong understanding of responsible gaming principles is desired.
5. Exceptional communication and leadership skills.

At tombola, we know that our differences make us stronger and that thinking differently is key to long-term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, and we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.