Safeguarding & Strategic Support Officer

AMAIS France; Leicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A support organization in Leicester seeks a Trauma-Informed Operations Coordinator to assist in managing complex family law cases. This part-time role requires someone who can document coercive patterns and provide emotional support during legal processes. Ideal candidates will have strong communication skills and an understanding of family abuse dynamics, with a flexible work schedule tailored to safeguarding needs.

Benefits

28 days holiday pro-rata

Possibility for additional hours

Qualifications

• Experience with coercive control dynamics, either personally or professionally.
• Ability to manage emotional situations calmly under pressure.
• High level of organization and self-direction.

Responsibilities

• Manage safeguarding documentation and legal coordination.
• Document patterns of coercive control and maintain a detailed DARVO timeline.
• Provide emotional safety support during difficult situations.

Skills

Strong written communication

Ability to use Word, Excel

Social media engagement

Research skills

Emotional literacy

Job description

(AKA: Abuse Pattern Case Coordinator / Trauma-Informed Executive Assistant)

The Role

This is not a standard support role. It is a trauma-informed operations position for someone who:

• Sees systems and patterns others miss
• Can hold emotional heat without collapse
• Is confident documenting coercive abuse patterns in complex family dynamics

You will be supporting an ongoing family law case and a small home-based business. The role involves executive assistance, safeguarding documentation, abuse pattern analysis, and high-integrity personal admin.

Core Responsibilities

• Safeguarding & Legal Coordination
• Document patterns of coercive control, psychological abuse, and neglect
• Maintain and regularly update a detailed DARVO timeline and evidence index
• Draft and refine professional correspondence to solicitors, safeguarding teams, and other relevant professionals
• Support the legal process by compiling, summarising, and organising key communications and logs
• Manage and respond to communications with ex-wife in a clear, factual, and emotionally grounded way
• Liaise effectively with a range of professionals, including solicitors, psychologists, school staff, GPs, and social workers

Emotional Safety & Escalation Support

• Help spot manipulative reframing and DARVO tactics
• Be a trauma-aware sounding board when emotionally difficult events unfold
• Monitor live safeguarding situations via a dedicated WhatsApp group (used only for escalations)

Admin & Executive Support

• Manage calendars, reminders, and appointments (court, GP, school, solicitor)
• Create, update, and format formal documents using Word, Excel, etc.
• Organise and manage both legal and household filing systems
• Coordinate and book travel, venues, childcare, and other logistics

Community & Event Coordination

• Support in setting up and promoting small local groups/events
• Handle venue research, booking, and logistics
• Use Facebook, LinkedIn, and email marketing tools for outreach
• Assist in building light-touch community engagement infrastructure

Skills & Tools Required

• Strong written communication and confident email drafting
• Ability to use Word, Excel, Google Docs, and file management systems
• Social media: Facebook, LinkedIn, email newsletter platforms
• Research skills: venue booking, supplier contact, Google search
• Experience using or willingness to learn tools like ChatGPT for task support
• Law, mental health, or psychology background useful but not essential
• Emotionally literate

Essential Qualities

• Deep understanding of coercive control, DARVO, and family abuse dynamics (lived or professional)
• Strong pattern recognition and emotional resilience
• Highly organised and self-directed, but collaborative
• Able to operate calmly under pressure or during safeguarding spikes
• Detail-oriented
• Highly literate

Flexibility Clause

The work is designed to flex. When there's a safeguarding spike (e.g., hearing, school event, court escalation), your hours may shift up briefly. In quieter weeks, your focus will pivot more to group organizing, operational systems, or admin.

Personal Connection

If you are a parent who has had to rebuild your own clarity after gaslighting or coercive control, and you've wished someone could just help track it all for once, this role might be a meaningful fit.

Type

Permanent | Part-Time | Leicester-based

Hours: 9:30am to 5:30pm on Monday, Tuesday, and Thursday, with the possibility of additional days/hours in the future. Includes an hour unpaid lunch break per day.

Location: Leicester LE8 (12 days/week) and LE1 (1 day/week)

Holiday: 28 days per year pro-rata, including bank holidays

Salary: £16-£25 per hour (based on experience)